Imaging Field Engineer III- Field Service Technician

Job Description

Job Description

Position Summary :

The purpose of the FE3 position is to learn and demonstrate proficiency in servicing equipment with advanced troubleshooting skills while applying good customer satisfaction skills and demonstrating satisfactory work habits. The FE3 will work on an increasing variety of machines.

Essential Duties and Responsibilities :

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned" :

• Attend and pass manufacturers basic training classes.
• Exercise and build proficiency in servicing equipment.
• Learn complete assembly and disassembly procedures in the field or shop.
• Develop ability to work independently.
• Learn to logically troubleshoot machine problems utilizing all available resources.
• Demonstrate proficiency in equipment cleanings and PMs.
• To maintain, track and protect from damage all car stock and inventory that is issued.
• Participate with other Technicians in field training.
• Demonstrate acceptable verbal and written communication skills with customers and other employees.
• Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Conforms to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Learn and use communication systems with dispatch.
• Read, be familiar with and maintain Field Engineering bulletins and servicing information.
• Participate actively in the sales lead program.
• Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
• Learn and follow current procedures for return of parts and assemblies.
• To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications / Requirements :

Independent Judgment / Decision-Making :

Communications / Interpersonal Skills :

Technical Skills :

Problem Solving / Critical Thinking :

Education / Experience :

One of the following is considered acceptable :

Supervisory Responsibilities :

This position does not have supervisory responsibilities.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?