Manager, Digital Implementation Support

Manager, Digital Implementation Support

We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below.

The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic's connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams.

This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays.

Core Responsibilities

• Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems.
• Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives.
• Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects.
• Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality.
• Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements.
• Ensure adherence to the Quality Policy and all Quality System procedures and guidelines.
• Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities.
• Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic's SureCare brand contract coverage.
• Facilitate ongoing skills development for team members, promoting best practices and technical growth.
• Manage staffing coverage to support flexible customer and company operating hours.
• May occasionally travel to support team and customer needs.

Skills, Knowledge, Abilities

Qualifications

If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!

The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.