Desktop Support Technician

We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities. Desktop Support Technician - we are looking for a L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows. Below is the complete job description : Primary Responsibilities :

• Monitor computer hardware performance and diagnose system issues
• Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
• Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
• Perform testing of equipment that has been repaired, prior to returning the equipment to the user
• Set up new configurations for computers including OS image deployment
• Install, configure, and upgrade software applications including rollout project
• Troubleshoot and resolve software application and OS related problems
• Track and route problems and requests tickets while thoroughly documenting actions and resolutions
• Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention
• Perform system health check and mitigation to meet software and security standards including encryption, patching and backup Knowledge and Skill Requirements : Extensive experience of supporting Office 365 Preferred Certification : Dell, HP, Apple Key Competencies : Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011 / 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper Advanced technical skills in installation and troubleshooting of relevant software and hardware Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems A+ certification or equivalent years of experience Preferred Certification : Dell, HP, Apple Key Competencies : Key Competencies :
• Positive attitude and collaborative approach in working within a team environment
• Ability to lead coordination efforts and manage workload efficiencies
• Strong customer service skills
• Strong oral and written communications
• Ability to learn and adapt quickly to changes
• Critical thinking and analytical capabilities in troubleshooting and problem solving
• Planning, organizing and prioritizing skills
• Attention to detail
• Ability to be flexible and handle stressful situations at times If you are interested in this opportunity, please reply with your most updated resume in Word document in an effort for us to discuss further.