Sr. Service Associate

Sr. Service Associate

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity-backed, multi-branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious "Circle of Excellence" award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

Summary

Our Service team consistently strives for service excellence. Sr. Service Associates work with our Service team and provide support to our Financial Advisors. Sr. Service Associates play a key role in providing exceptional service to clients of our financial advisory team. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service.

This is a full-time, Non-Exempt role based out of our Walnut Creek office and requires 5 days of in-office work. This position has an expected base salary ranging from $65k-$70k, with the potential for an annual bonus based on the employees' performance and the companies.

Duties and Responsibilities

• Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.
• Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.
• Process client requests, including account transactions, and paperwork in compliance with firm procedures.
• Support the onboarding process for new clients, ensuring a smooth and positive first experience.
• Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.
• Provide notary services for client transactions as needed.
• Assist in maintaining accurate client records and ensure all documentation is up to date.
• Work with financial advisors to understand client preferences and goals and help relay that information accurately.

Qualifications

Physical Requirements

Benefits

We value our associates' time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including :

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.