Collections

Overview

GENERAL FUNCTION : To use effective collection techniques in maintaining an acceptable turnover of Accounts Receivable. Systematic follow-up of accounts and notations of results to ensure maximum benefit from collection activities.

This position is an in-office full-time role, Monday-Friday, located at the Mitchell 1 headquarters (16067 Babcock Street, San Diego, CA 92127).

Responsibilities

PRIMARY RESPONSIBILITIES :

• To call on past due invoices as assigned by the Lead Collection Specialist / Manager. Minimum 60 quality calls per day.
• Interface with all divisions necessary to resolve customer issue / concerns to insure expeditious payment.
• Document all response and action taken regarding the customer.
• Place problem accounts on credit hold with notation in customer notepad and notifying the appropriate sales representative.
• Request credit / debit memos when necessary.
• Prepare collection correspondence.
• Prepare assigned collection reports as required.
• Support Supervisor with developing collection strategies.
• Complete knowledge and understanding of A / R system functions.
• Perform detailed follow up with customers as required.
• Clerical / Administrative tasks as required within the department
• Perform other duties as assigned by management

Qualifications

REQUIRMENTS :

High School diploma or equivalent.

Minimum of three years of collection experience.

Skilled communicator, verbal and written.

Ability to reconcile accounts, proficient with problem identification, evaluation, and resolution.

Strong computer skills, with proficiency in Excel & Outlook, sufficient to carry out vital functions of the position.

Compensation : $22 / hr. ($23 / hr. bilingual Spanish)