Digital Commerce Operations Associate

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities : we come together we always look for a better way and we create possibilities .

Interested in joining us on our journey

The Digital Commerce Operations Associate plays a key role in supporting day-to-day operations for our Bodewell eCommerce sites. This position ensures accurate execution of Order Management and Accounts Receivable activities resolves operational issues and drives process improvements through digitization and AI-enabled efficiencies. The ideal candidate is detail-oriented curious and motivated to streamline operations in a fast-paced digital environment.

Location : Louisville KY (100% on-site)

Position

Digital Commerce Operations Associate

Location

USA Louisville KY

How Youll Create Possibilities

Primary Responsibilities :

Daily Accounts Receivable & Order Management (40%)

Process manual refunds and resolve unfunded transactions.

Correct missing warehouse check-ins and clear M00 codes.

Troubleshoot delivery order failures and resolve order discrepancies.

Track and monitor third-party orders to ensure accurate fulfillment.

Issue Resolution & Operational Support (25%)

Investigate and resolve order-related issues in collaboration with Operations.

Respond to daily inquiries from Parts and Direct-to-Consumer call centers; provide backup support for the Bodewell Call Center team.

Create manage and follow up on ServiceNow tickets to drive timely resolution.

Testing & Project Support (15%)

Support testing activities for projects enhancements break-fix efforts and system changes related to Order Management and Payments.

Process Improvement & Digitization (10%)

Identify opportunities to reduce manual work through automation digitization and AI-driven process improvements.

Partner with cross-functional teams to streamline workflows and enhance operational efficiency.

Website & Production Issue Management (10%)

Support resolution of Bodewell website production issues; escalate critical failures to the Global Command Center (GCC).

Triage and test production and UAT bugs for Bodewell Commerce.

Track document and report monthly issues and communicate resolutions to stakeholders.

What Youll Bring to Our Team

Requirements :

Bachelors degree in Business Finance Engineering or a related field or equivalent professional experience.

1 year of experience in eCommerce Accounts Receivable Order Management Pricing Project Management or a related digital operations function.

Strong analytical troubleshooting and problem-solving skills with a continuous-improvement mindset.

Ability to operate effectively in a fast-paced environment and manage multiple priorities.

Excellent verbal written and interpersonal communication skills.

Desired Characteristics

Experience using Oracle Order Management for Parts and / or Finished Goods.

Familiarity with ERP systems eCommerce platforms and digital operations tools.

Creative execution-focused mindset with a passion for improving processes and eliminating manual work.

#LI-DL1

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that : Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail

Required Experience :

IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Full-Time

Experience : years

Vacancy : 1