Order Management Representative

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Job Summary

The Order Management Representative works supporting the sales teams to create quotes, process orders and provide pre / post-sales support. They also work with Customers, Operations, Finance and other groups as required to accurately process orders in a timely manner while complying with order processing guidelines, contractual and revenue / SOX compliance.

Essential Functions

• Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.
• Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
• Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
• Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
• Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Work with the warehouse teams to expedite orders when appropriate.
• Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
• Identify process issues and suggest changes to improve response time, accuracy and data reliability.

Required / Preferred Education and Experience

Knowledge, Skills and Abilities

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is :

$29.00 to $32.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA : The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.