Help Desk Administrator

Required Skills & Experience

• 2-3 years' experience of IT support experience
• 1-3 years Microsoft background
• Strong customer service and communication skills
• CGIS Clearance

Job Description

A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide users on how to use software effectively—all while delivering excellent customer service.

Compensation:

$25/hour - Depending on experience

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law