Business Partner, MSSP Field Operations (Remote, CAN)

divh2Business Partner, MSSP Field Operations/h2pAs a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnt changed were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you./ph3About The Role/h3pThe Business Partner, MSSP Field Operations role will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team./ppThis role will have an emphasis on alignment and support of their respective Global GTM team, focused on operational excellence in support of the GTM goals and objectives. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate./ph3What Youll Do/h3ulliPartnering with our MSSP leader and MSSP field operations team, with emphasis to assist with Partner strategy with data led insights into trends, gaps and opportunities to execute the plan./liliDrive operational cadence, forecasting, pipeline management, and business insights./liliPartner with sales management to drive territory planning, quota setting and compensation planning/liliInvestigate and resolve commissions issues escalated by the Comp Team./liliUnderstand and provide input on the Global MSSP plan, including data, field feedback, and outside-in Partner feedback./liliCreating and leading the execution of operational plans to streamline, scale and support the MSSP GTM../liliWorking cross-functionally with the Data/Analytics team and Business Architecture team for reporting, data insights, process documentation, etc./liliMaintain and manage operational improvement plans./liliWork with Partner Operations field teams for feedback and adoption/change management plans and execution./liliWork with the Global Partner Operations team to provide requirements for critical capabilities to support the GTM operations plan, including UAT and sign-off with respective stakeholders./liliWork with the Shared Services team to update process documentation or to evolve tasks as necessary./liliGood level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis./liliParticipating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future./liliAd Hoc operational support where necessary./liliInstituting best practices and scalable processes including data flow./liliIdentifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners./liliAbility to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation within the EMEA region./li/ulh3What Youll Need/h3ulliBachelors degree/liliMinimum 5 years of Partner / Channel Operations experience/liliMinimum 5 years of experience in a business operations role supporting an MSSP business/liliStrong analytical background and ability to flush out anomalies/liliBe a self-starter, detail and process oriented, and operationally-minded/liliExcellent presentation and communication skills/liliExpertise in business applications including Excel, PowerPoint, Salesforce and BI (Tableau is a plus)/liliAbility to work in a fast-paced environment and manage through ambiguity and change/li/ulh3Benefits of Working at CrowdStrike/h3ulliRemote-friendly and flexible work culture/liliMarket leader in compensation and equity awards/liliComprehensive physical and mental wellness programs/liliCompetitive vacation and holidays for recharge/liliPaid parental and adoption leaves/liliProfessional development opportunities for all employees regardless of level or role/liliEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connections/liliVibrant office culture with world class amenities/liliGreat Place to Work Certified across the globe/li/ulpCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program./ppCrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements./ppIf you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance./ppCrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $115,000 - $160,000 CAD per year + variable/incentive compensation + equity + benefits. A candidates salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks./p/div