Account Manager

People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers.

JOB SUMMARY

The Account Manager champions the Proactive MD mission, vision, values, and Patient Promise by acting as a frontline representative for Proactive MDs clients and serving as a voice of the company throughout the client's relationship with Proactive MD. The position provides account management to a client or groups of clients to ensure needs are met and that strong, positive relationships are built. Additionally, the role provides general, non-management oversight of Health Center operations at the client site to ensure expectations are met.

Work Remotely (Travel requirement up to 40%)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Experience

• Acts as the primary client (employer) contact. Develops and maintains a trusted advisor relationship with client and key stakeholders to enhance client experience and retention.
• Manages all communication between the client and the Health Center staff.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class client service, enhance client retention rates and offer client solutions delivered efficiently and effectively. Examples of internal stakeholders include the clients Environmental Health & Safety team, Human Resource team, and Facilities team. Examples of external vendors include clients Employee Assistance Programs, wellness vendors, benefits consultant, and voluntary benefits teams.
• Understands intimately and communicates clearly on the client's health benefits plan.
• Offers expertise related to health benefits design and works to strategically align the employee health benefits with the services and programs offered in the Primary Care Health Center.
• Communicates clearly on immediate and time-sensitive matters impacting client benefits and services. Committed to a 24-business hour turnaround on all client communication.
• Serves as a problem solver to proactively address and solve any and all opportunities related to the client, patient, and clinic operations team.
• Works alongside the Health Data Science team to understand and communicate opportunities, successes, and trends related to clinical and claims data.
• Reports to the client's leadership on Health Center performance. This includes Quarterly and
• Annual face to face meetings with the client to deliver performance reporting, offer strategic planning, and goal setting.
• Works in partnership with the client, Medical Affairs team, Patient Advocate, and Clinical
• Operations team to set quarterly objectives. Tracks and reports objective status quarterly to the client.
• Conducts bi-weekly telephonic meetings with the key client contact(s) to discuss current events, short term planning, and troubleshoot problem areas.

Patient Experience

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

POSITION TYPE & EXPECTED HOURS OF WORK

This role will be expected to work a minimum of 40 hours / week as directed. Typical workdays are Monday through Friday, 8 : 00am to 5 : 00pm. This role is considered an exempt position. Evening and weekend work are infrequent but may occasionally be required as business needs dictate. This is a nonmanagement role with professional growth opportunities within Proactive MD.

TRAVEL

Infrequent, domestic travel may be required and should be expected to be less than 40% of the position's overall responsibilities.

Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and / or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.