Business Banking Relationship Manager

Business Banking Relationship Manager

Boston, Massachusetts

This job is responsible for providing comprehensive financial solutions to small businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the small business customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources. Job expectations include opening core small business accounts while adhering to procedural guidelines.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities :

Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk

Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews

Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time

Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities

Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals

Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment

Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture

Required Qualifications :

Has proven success in consultative sales in financial services or in business-to-business sales

Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers

Is passionate about outside sales and enjoys spending time prospecting

Wants to enhance existing relationships and exceed sales goals

Can analyze financial conditions of clients and industry trends

Can understand and interpret financial statements and cash flow analysis

Has excellent communication skills and demonstrated leadership ability

Enjoys partnering and negotiating with a team of bank employees to solve client issues

Demonstrated management of a client portfolio with focus on relationship development and deepening

Thorough knowledge of small business financial products and services

Familiarity with CRM platforms and other banking systems

Desired Qualifications :

Community leadership

Strong computer skills with an ability to multitask in a demanding environment

Undergraduate degree in business, finance or economics preferred or seven years relevant work experience

Skills :

Client Experience Branding

Client Management

Client Solutions Advisory

Customer and Client Focus

Pipeline Management

Credit Documentation Requirements

Financial Analysis

Oral Communications

Prioritization

Written Communications

Coaching

Interpret Relevant Laws, Rules, and Regulations

Prospecting

Risk Management

Minimum Education Requirement :

High School Diploma / GED or equivalent work experience

Shift :

1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.