Cell and Gene Control Tower Logistics Coordinator - Marken 8A-8P Mon- Friday Weekend Rotation

Logistics Coordinator Cell & Gene

Job Summary : This position is responsible for providing superior level of monitoring of all cell and gene shipments as well as end-to-end oversight of transportation logistics management to ensure timely coordination of shipping schedule and transport of cell and gene shipments. This will include working with global branches and external logistics partners to facilitate planned movements, using GPS technology to track shipment location and proactively monitor conditions throughout shipment journey to identify and resolve delays and ensure compliance with client supply chain requirements.

Main Duties and Responsibilities :

• Reporting to the Control Tower Manager, the Logistics Coordinator Cell & Gene will be responsible for successfully supporting the daily operations as it relates to cell and gene shipments.
• Develop excellent working relationships with internal departments Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices / agents.
• Review customer bookings in Maestro against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions.
• Update Maestro milestones and chase any milestones not added as agreed.
• Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
• Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
• Monitor GPS tracking on all CGT shipments as well as daily dashboards.
• Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.
• Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.
• Post flight and trace investigations to improve service.
• Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly.
• Produce daily reports, which detail any transport issues within the Marken network
• Monitoring LSPs carrying out a job. This may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.
• Ensure All PODs are recorded within correct agreed time frames.
• Monitor and analyze repetitive operational issues to develop solutions and lessons learned.

Desired Qualifications :

Experience :

General logistics import / export knowledge, preferably in the Pharma / Clinical Trials industry.

Experience in the courier or air freight industry.

Strong knowledge of PC and Microsoft Programs (Excel, Word, Outlook).

Ability, thorough knowledge, to adapt / deal with inquiries & day to day issues.

Proven track record of excellent customer service; experience dealing with people and speaking to clients.

Eye for detail; organized / skilled in tracking; a problem solver.

Ability to multi-task and think on one's feet.

Possess excellent communication skills.

Flexibility in working hours / shift work.

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Employee Type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range : Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position starts at $22.40 / hr