Customer Experience Coordinator

Job Description

The Environmental, Health, Safety and Security Team ensures compliance with Federal and State regulations following Company guidelines to guarantee the safety of all employees, visitors, and contractors and to protect the quality of the environment. II. Basic Function
The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include: managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed. III. Specific Activities, and Responsibilities:
Reception:
• Greets and directs visitors efficiently and address all inquiries in a courteous manner. Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
• Answers phones and transfers calls to the appropriate team or team member.
• Retrieves and responds to messages left in company voicemail box daily.
• Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
• Adhere to company security protocols and ensure that a site representative always escorts their visitors.
• Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate. General:
• Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
• Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
• Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
• Maintain coffee station supplies: cups, lids, tea, sugar, etc
• Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs.
• Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal. Security:
• Entering safety concerns using the Intelex system
• Scanning security files into internal drives
• Assist during site emergency testing and drills.
• Monitor people coming and going through reception doors.
• Be aware of and report suspicious activity in the lobby or in front of the building.
• Ensures the Company’s St. Petersburg visitor brochures are available for distribution and reproduced as needed for the front gate for distribution.
• Assist the Site Security Leader with the administration of the badge access system and related requests.
• Performs other duties as assigned.IV. Knowledge Requirements:
Education or Equivalent: (Minimum required to perform job.)
• High school diploma or equivalent required Bachelor’s preferred
• 1-2 years customer service experience required
• 3-5 years security experience preferred
• Intermediate to Advance Computer Skills
• Excellent communication skills (Verbal and Written)
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills, time management and ability to prioritize.
• Motivated, self-started, team player