Senior Program Coordinator (Administrative Support Coordinator II)

Senior Program Coordinator (Administrative Support Coordinator II)

Classification : Administrative Support Coordinator II

Department : University Extension Program Administrator

Salary Range : $4,367 - $4,400 per month

Appointment Type : Ongoing

Time Base : Full Time

Work Schedule : Monday Friday, 8 : 00 AM 5 : 00 PM; Occasional early morning, evening and / or weekend hours.

About CSUF :

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you'll have access to a wide range of campus resources and experiences-including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

Job Summary :

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position :

Cal State Fullerton (CSUF) Extension collaborates with university departments and colleges on unique programs for students from the community and around the world. We are seeking an exceptional individual to join our team as the Senior Program Coordinator (Administrative Support Coordinator II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Under the supervision of the Executive Director and / or Team Lead, the Senior Program Coordinator provides administrative support to self-support degree, postbaccalaureate, credit certificate and / or other programs that enroll domestic and international students. Responsible for planning and overseeing day-to-day operations to ensure success of the program's administration as related to facilities, courses, instructors, and students. Work is performed independently. Responsible for administrative tasks, collaborating with academic departments and class scheduling and instructor assignments, assisting with student recruitment, enrollment and administrative support, and supporting and participating in information sessions and orientations. With guidance and oversight from the Team and Program Leads, determines appropriate solutions and recommendations on study plans, registration, and prerequisites. Work as directed by the Team and / or Program Leads on all marketing communications for assigned programs, revises and updates program websites, provides programmatic data, and makes recommendations for improvement and facilitating the changes. Interacts with various groups of administrators, faculty, staff, and students within and outside the campus and represents Extension with community partners. The Senior Program Coordinator will also serve as a member of the Student Services / Registration unit, providing information, enrollment support, and front-line customer service to all Extension inquiries in-person, by phone and online as needed. Other duties as assigned.

Essential Qualifications :

High School diploma or the equivalent and five years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to independently handle multiple work unit priorities and projects. Ability to independently interpret and apply policies and procedures and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broad perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels including highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications :

Comprehensive knowledge of the CSUF infrastructure, academic and student records policies, procedures and systems. Two to three years' experience with international customer / student service. Experience using Salesforce CRM.

Special Working Conditions :

Reliable means of transportation.

Additional Information :

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the https : / / calstate.policystat.com / policy / 10899725 / latest / prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee / applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application / resume must be received by electronic submission on the final filing date by 9 : 00 PM (Pacific Standard Time) / midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.