Program Scheduler

Admissions Coordinator

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation's policies, procedures, guidelines, contractual commitments and governmental regulations.

Key Responsibilities :

• Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.
• Offers and / or confirms a same day appointment and / or the appointment time that is as close as possible based on the request of the patient and / or referral source to ensure a timely admission.
• Participates in morning check in meetings and activities as assigned, to review staffing / scheduling needs for the day.
• Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.
• Provides a concierge level of customer service in every interaction.
• Cisco Phone System must be logged in and "on ready" throughout the work shift, taking inbound calls whenever necessary.
• Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.
• Quality Calls (audio / video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.
• Supports Admissions team to exceed program goals.

Establishes a rapport and maintains an effective relationship with all internal and external customers.

Qualifications : Experience :

Education :

Completion of high school or basic education equivalency required

Preferred :

Bilingual in Spanish / English a plus

Medical or business office education or training desired

Certification & Licensure :

None

Reasonable accommodations :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job