Customer Support Coordinator

Customer Support Coordinator

Location : Oklahoma City, OK

Industry : Customer Service / Utility Services

Pay : $18.00-$19.00 / hour

Benefits : This position is eligible for medical, dental, vision, and 401(k).

About Our Client :

Our client is a well-established organization seeking a professional and customer-focused representative to support incoming service requests, order coordination, and account setup. They value teamwork, clear communication, and a strong commitment to service.

Job Description :

Addison Group is hiring a Customer Support Coordinator to serve as the primary contact for customers needing assistance with new service requests, order updates, and general inquiries. This role supports a high-volume workflow and requires strong communication skills, attention to detail, and the ability to work across multiple internal teams.

Key Responsibilities :

• Serve as the first point of contact for customers through phone, email, and online channels
• Manage incoming service orders, update customers on status changes, and coordinate scheduling availability
• Set up new customer accounts and ensure information is entered accurately
• Review and reconcile order details using various internal systems and databases
• Collaborate with engineering, scheduling, operations, and other departments to resolve customer needs
• Provide timely and informed responses while maintaining a professional, customer-focused demeanor
• Document interactions and follow established processes to ensure accuracy
• Adapt to changing priorities and maintain productivity in a fast-paced environment
• Support additional tasks as assigned to meet business needs

Qualifications :

Additional Details :

Perks :

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.