Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Join to apply for the Senior Quantitative User Experience Researcher (Frontend) role at Agoda.

About Agoda : Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels, flights, activities, and more. Based in Asia and part of Booking Holdings, our employees represent diverse nationalities across markets, fostering a work environment that emphasizes diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership to enhance the customer travel experience.

Role overview

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research and organizational impact is characteristic of this role. The ability to integrate research into the work of colleagues in other roles helps achieve outsized impact from research efforts. This position emphasizes turning research into a strategic asset for Agoda's decisions and processes.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Expert in quantitative research (log analysis, metrics triangulation, survey design, sampling, crosstabs, statistical concepts, etc.)
• Experience with qualitative methods and user-centered design (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Strong critical thinking beyond business requests
• Excellent storytelling and communication skills in English, able to speak with business, product teams, designers, engineers, and other stakeholders
• Enjoys collaborative work in a dynamic, data-driven, and creative environment

Responsibilities

Collaboration & Communication

Employment details

Equal opportunity

Equal Opportunity Employer. Agoda is committed to a diverse and inclusive workplace. Employment is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other protected characteristics. Applications may be kept on file for future vacancies unless requested otherwise. Privacy policy applies.

Note : This description reflects the role as described and includes relevant qualifications, responsibilities, and corporate statements. This posting is for recruiting purposes and includes information about relocation where applicable.

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