Area Service Manager

Job Description

Job Description

Responsibilities :

• Manage team members by holding them accountable for their responsibilities, providing consistent performance feedback, coaching, and goal setting. Ensure continuous improvement and growth opportunities for direct reports.
• Lead the designated service team through weekly meetings to communicate up and down the chain (Cascading Messages, Headlines), capture issues to Identify, Discuss, Solve (IDS) or escalate, build team morale and unity (Bests), and promote accountability (Scorecard, To-Do’s, Rocks).
• Develop and implement strategic plans alongside leadership team members to achieve organizational goals.
• Manages resource allocation, including budget, personnel, and equipment, to optimize service delivery.
• Ensure designated service team adheres to the Service Core Process which is the essential steps and standards for delivering consistent, high-quality service to customers, ensuring efficiency and accountability within the service team.
• Review quality and ensure timely delivery of service reports. Submit weekly service measurables to the Field Service Director.
• Visit customer facilities regularly with the designated Water Quality Engineer or Service Engineer and produce formal Level 5 Audit Reports.
• Visit prospective customer facilities with the Business Development Manager and generate formal Level 5 Audit Reports for the Sales Process and Service Plan development.
• Facilitate the delivery of technical and testing services to existing accounts by supporting the Water Quality Engineer, leveraging Product Managers, and providing firsthand technical and training services.
• Build and maintain relationships with key stakeholders, including clients, partners, and senior management.

Qualifications :