Salesforce Platform Specialist & Analyst

Job Description

Job Description

Join Mfinite Consulting : Specialized IT Augmentation

Mfinite Consulting is actively building a world-class team of IT professionals for an exciting, multi-year engagement providing specialized staff augmentation services to a leading institution in the Higher Education sector .

As one of our core consultants, you will work directly with our client's Information Technology division on high-impact projects, from developing innovative student-facing applications and securing cloud infrastructure to building scalable data and integration platforms. This is an exceptional opportunity to apply your senior-level expertise in a dynamic, high-volume environment while enjoying the stability and support of Mfinite Consulting.

We are seeking experts in modern technologies like AWS Security, Databricks, AEM, MuleSoft, and the Salesforce ecosystem who are ready to drive significant change and deliver top-tier results for a complex organization. If you are passionate about technology and excel in a project-based, collaborative setting, explore the opportunity below to join our bench!

Job Description (Summary)

This dual role leverages advanced administration and development skills to optimize the Salesforce ecosystem at UMGC. It requires combining technical expertise (Flows, Apex, LWC) with analytical and business analyst skills to gather requirements and produce high-quality documentation, specifically within a Higher Education environment.

Key Responsibilities (Detailed)

Building Enhancements (40%) : Design, develop, and optimize Salesforce Flows, APEX, and LWC. - Defect Resolution (40%) : Perform thorough Root Cause Analysis and resolve defects in existing code / configs. - Refinement & Requirements (20%) : Collaborate with stakeholders to gather, analyze, and refine requirements; translate needs into technical specifications. - Support expertise in Service Cloud, Omni-Channel, Case Management, and Knowledge. - Develop and maintain end-user guides, SOPs, and training materials for Salesforce users.

Required Qualifications / Skills

• 5+ years of Salesforce experience; expertise in Flow, APEX, SOQL, and LWC. -
• 3+ years of experience as a Technical Writer and / or Business Analyst working with Salesforce in a Higher Education environment.
• Familiarity with Salesforce Education Cloud, Student Success Hub, and HEDA (Higher Education Data Architecture).
• Experience with CI / CD tools such as Git, Copado, or Gearset.
• Excellent cross-functional communication and critical thinking skills.
• Minimum Years Experience 5 years (with at least 2 years in a development role)
• Required Certifications : Salesforce Certified Administrator (ADM-201)

Equal Opportunity Employer Statement

Mfinite Consulting is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. All qualified candidates are encouraged to apply.