Business Manager

POSITION:

Business Manager

Reports to:

Chief Operations Officer

Revised:

October 2025

Department:

Dental / Behavioral Health

FLSA:

Exempt

JOB PURPOSE:

The Business Manager functions under the supervision and guidance of the Chief Operations Officer. The Business Manager will play a pivotal role in ensuring the smooth, efficient, and productive daily operations of clinic service lines for Dental and Behavioral Health. This position is responsible for overseeing schedule management, front desk operations, and production targets in collaboration with the service line directors.

Essential Job Functions include, but are not limited to:

1. Satisfies Core Competencies
2. Accepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.
3. Fronk Desk Operations
4. Oversee front desk staff and ensure professional, courteous patient interactions.
5. Implement and monitor processes for patient registration, insurance verification, and data entry.
6. Maintain a welcoming and organized reception area.
7. Creating and implementing service delivery improvement plans.
8. Establishing work schedules and ensuring appropriate resources to carry out the scope of services during approved hours of operation
9. Operational Management
10. Monitor daily, weekly, and monthly production goals for dental and behavioral health providers.
11. Analyze productivity reports and communicate findings to team members and leadership.
12. Identify opportunities to enhance operational efficiency and revenue generation.
13. Support billing, coding, and collections processes in collaboration with financial staff.
14. Implement and refine processes to maximize productivity, patient access, and staff efficiency.

Required Education:

• Associate, Bachelor or Master’s degree in nursing, healthcare administration, healthcare management, business administration or related field

Skills, Licensure, and Knowledge Requirements

• Must have valid Louisiana driver’s license and reliable transportation.
• Minimum 5 years of management in a healthcare setting

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Moderate noise (i.e., business office with computers, phones, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Travel or Special Requirements:

Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties.

This job description includes the essential job functions and responsibilities of the job. I understand that it is not inclusive of every task inherent to the job. In addition, I understand that it may occasionally require assignment of tasks not specifically covered in this job description. Duties, responsibilities, and activities may change at any time with or without notice. I understand that I will comply with reasonable requests from my supervisor.