Customer Service Advocate

Job Description

Job Description

Urgently hiring remote Customer Service Advocates for a 1 / 20 / 26 start date!

The starting rate for this role is $19.25 per hour

Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET).

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows : Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership

guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Essential Job Duties & Responsibilities

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

Core Competencies / Demonstrable Behaviors

Education and / or Experience

Supervisory Responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to :

Minimum Age Requirement : Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Company Description

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are :

GOD-HONORING healthcare

AFFORDABLE choice

ACCEPTABLE under the law

In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.

Company Description

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are : \r\n\r\nGOD-HONORING healthcare\r\nAFFORDABLE choice\r\nACCEPTABLE under the law \r\n\r\nIn 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.