Retail Store Director

Retail Store Director

Soccer90 is seeking a dynamic and experienced Retail Store Director to lead its $2M+ multi-store retail and eCommerce soccer operation in partnership with FC Dallas. This full-time leadership role requires a strategic thinker and hands-on operator with proven retail expertise. The ideal candidate is a fan of soccer who excels in team development, inventory management, visual merchandising, and data-driven decision-making. The Retail Store Director is responsible for driving overall business performance, operational excellence, and customer satisfaction across both physical and digital channels.

Key Responsibilities

• Oversee all daily retail operations, ensuring a clean, organized, and engaging store environment.
• Monitor sales performance, KPIs, and retail trends to drive informed business strategies.
• Develop and execute profitability plans, manage operational expenses, and ensure efficient store performance.
• Lead inventory planning, purchasing, replenishment, and shrink control processes.
• Implement visual merchandising strategies to highlight featured products, categories, and seasonal assortments.
• Recruit, train, mentor, and manage retail team members; provide regular coaching and performance feedback.
• Foster a customer-first culture focused on delivering exceptional service.
• Collaborate with marketing to support in-store and online promotions, events, and seasonal campaigns.
• Prepare and analyze weekly / monthly sales reports, inventory turnover, margin data, and labor metrics.
• Identify new product opportunities based on market trends and customer insights.
• Manage scheduling and staffing in alignment with labor budgets and business demand.
• Ensure consistent execution of store opening / closing procedures and key-holder duties.
• Maintain compliance with company policies, operational guidelines, and safety procedures.
• Resolve escalated customer concerns professionally and promptly.
• Oversee Soccer90.com operations including website merchandising and digital ad campaigns.
• Stay current on soccer industry trends, key brands, product launches, and influencers.
• Build and maintain relationships with vendors to support merchandising and promotional needs.
• Support order fulfillment and customer service for eCommerce operations.
• Cultivate a positive, inclusive work culture that attracts and retains high-performing talent.
• Other duties assigned by Sr. Leadership.

Preferred Skills and Experiences

Requirements

FC Dallas is a premier Major League Soccer (MLS) team with a commitment to innovation and creativity in sports entertainment. As part of the FC Dallas family, you'll be working in a fast-paced, collaborative environment where your skills will directly impact our fan experience and brand reach. FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation : recruitment, hiring, promotions, transfers, demotions, treatment during employment, benefits, compensation, leave of absence, training, or terminations. Supervisors who control these actions are responsible for fair and equal application to all employees. It is FC Dallas's intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrimination against employees or applicants.

FC Dallas is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.