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Remote Technical Support Representative
Remote Technical Support RepresentativeFrontline Call Center • Oakland, CA, United States
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Remote Technical Support Representative

Remote Technical Support Representative

Frontline Call Center • Oakland, CA, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
  • [job_card.permanent]
  • [filters.remote]
[job_card.job_description]

Technical Support Representative

We're looking for motivated individuals to join our Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.

We're currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.

Position Details :

  • Role : Technical Support Representative
  • Type : Permanent Full Time
  • Pay Rate : $15.00 / hour
  • Start Date : Tuesday, November 11, 2025, 7 : 00 am - 2 : 30 pm PST
  • Training Duration : Approximately 1.5 weeks
  • Training Schedule : MondayFriday
  • Schedule Requirement : Must have 24 / 7 open availability (permanent schedule assigned after training)
  • Weekend work required

Key Responsibilities :

  • Assist customers with ISP troubleshooting and connectivity issues
  • Escalate technical concerns to the appropriate departments when necessary
  • Resolve customer issues efficiently while maintaining a professional and friendly tone
  • Provide professional, patient, and solutions-oriented support
  • Strong troubleshooting skills and ability to stay calm under pressure
  • Excellent written and verbal communication
  • Comfortable multitasking across multiple screens and tools
  • Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

    • Required Qualifications :

  • Training attendance is 100% mandatory no exceptions
  • Open availability (24 / 7); schedules will be assigned after training
  • Previous Customer Service experience (high call volume preferred)
  • Strong communication and de-escalation skills
  • Excellent attention to detail and ability to multitask
  • Basic technical ability (install / uninstall programs, troubleshoot equipment)
  • Prior Call Center or remote work experience
  • Basic Technical Support experience

    • Work Setup Requirements :

    Computer

  • Dual monitors (your computer counts as one, plus one additional monitor)
  • Minimum 8 GB RAM
  • Must use an Ethernet cable (RJ-45) hardwired connection required during interview and work hours

    • Internet

  • Download speed : 20 Mbps or higher
  • Upload speed : 10 Mbps or higher
  • Ping : 20 MS or lower (no exceptions)
  • Connection must be hardwired (Ethernet)

    • Accessories

  • High-quality USB headset
  • Camera required during interview and training (no camera needed once you receive your regular schedule)

    • How to Apply :

    Submit your application with the following screenshots uploaded :

  • Ethernet connection proof : Open Task Manager >

    • Performance and take a screenshot showing your wired Ethernet connection.

  • Speed test results : Use and ensure Ping ? 20 ms.
  • RAM verification : Open System Information and take a screenshot showing at least 8 GB RAM.

    • All technical requirements will be verified during the interview. Spots are limited apply as soon as possible if interested!

    Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).

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    Technical Support Representative • Oakland, CA, United States

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