Medical Office Receptionist

Job Type Full-time Description

GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for a Receptionist. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, and Interstim Bowel Control Therapy.

Excellent benefits package includes health insurance, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!

The Receptionist is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Greets and assists patients and visitors in in a prompt, courteous, and professional manner. Collects appropriate co-pays, co-insurance or past due balances as needed.

Essential Functions:

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person/department.
• Phones or pages employees to meet patients/clients/visitors and directs to appropriate waiting area as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all GAP policies on safety and security.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays and coinsurance as required.
• Responsible for keeping the reception and patient waiting areas and office area clean and organized.
• Gives directions to the office and departmental contact or staff information following practice procedures.
• Views and updates insurance card and information in computer system at each visit.
• Communicates as needed with Clerical Operations Manager and other staff about any patient concerns or issues.
• Reports system problems promptly.
• Ensures the privacy and confidentiality of patient information.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Schedules follow-up appointments.
• Performs other duties as assigned.

Requirements

1. High school diploma or GED.

2. Minimum of one (1) year experience in customer service or reception, preferably in a medical practice setting.

3. Completion of a course in Medical Terminology a plus.

4. Word processing and computer experience.

5. Epic experience strongly preferred.