Business Coaching Coordinator

Business Coaching Coordinator

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Responsibilities

The Business Coaching Coordinator serves as the primary contact for assigned business coaching customers, ensuring effective communication and coordinated coverage with the Business Performance Coach. Key responsibilities include organizing and prioritizing tasks to deliver a consistent coaching experience, enhancing customer retention through the development of productive relationships, and maintaining accurate records of coaching activities in the CRM system.

The role involves compiling and formatting pharmacy data for reporting purposes, identifying new revenue opportunities, and providing timely communication to influence customer decision-making. Additionally, the Business Coaching Coordinator evaluates issues and opportunities, collaborates across functions to address customer needs, and participates in planning sessions, all while maintaining a comprehensive understanding of the independent retail pharmacy market.

Responsibilities:

• Primary Contact: Act as the main point of contact for assigned business coaching customers, coordinating with the assigned Business Performance Coach and leadership to ensure effective customer coverage and communication
• Workload Management: Organize and prioritize tasks to deliver a consistent business coaching experience while ensuring timely communication with customers
• Customer Engagement: Collaborate with the assigned Business Performance Coach to enhance customer retention and engagement by building productive relationships, understanding customer objectives, and influencing decision-making to drive profitability
• CRM Maintenance: Keep coaching activities updated in the CRM system, ensuring accurate tracking of interactions and progress
• Report Preparation: Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio for communication with customers and collaboration with Business Performance Coach
• Opportunity Identification: Recognize and escalate new opportunities for generating revenue and business growth for both customers and Cencora
• Effective Communication: Provide clear, concise, and timely communication with customers to positively influence their behavior and decision-making processes
• Issue Assessment: Evaluate issues and opportunities, identifying developments or data points that warrant further investigation or referral to Business Performance Coach
• Query Management: Address queries from customers and Business Performance Coach, conducting investigations and troubleshooting as necessary to provide appropriate assessments
• Planning Participation: Engage in both short-term and long-term planning sessions with customers and other members of the business coaching team as needed
• Cross-Functional Collaboration: Work collaboratively across functions to address and fulfill business coaching customer needs
• Market Knowledge: Maintain a comprehensive understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers
• Additional Duties: Carry out related duties or special projects as assigned to support the overall objectives of the business coaching program
• Travel Requirements: Some travel may be required to attend conferences or customer sites

Requirements:

• Requires broad training in fields such as accounting, mathematics, data science, statistics, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience
• Requires a minimum of five (5) years directly related and progressively responsible experience
• Analytical skills and experience collecting, organizing, and disseminating information accurately
• Working knowledge of pharmaceutical distribution business and customer facing programs. Deep understanding of independent community pharmacy operations and drivers of revenue within an independent pharmacy business
• Ability to convey results of analysis in an easy-to-follow format
• Outstanding attention to detail and accuracy
• Excellent organizational skills and time management
• Ability to communicate effectively, both orally and in writing
• Excellent interpersonal skills; ability to work well within a team environment
• Highly proficient in Microsoft Office Excel, Word and PowerPoint