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Patient Service Representative (PSR)

Patient Service Representative (PSR)

Prime PsychiatryFrisco, TX, US
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Job Title :  Patient Service Representative (PSR)

Pay :  $17-$20

Job Type :  Full-Time

Location :  Frisco, TX

Overview :

We are seeking a dependable and professional  Patient Service Representative (PSR)  to join our behavioral health team at our  Frisco, Texas  location. This full-time, in-person role is ideal for someone who values providing excellent patient care, enjoys administrative work in a clinical setting, and is eager to grow their skills through hands-on training in innovative mental health services.

Schedule :

  • Full-Time , Monday through Friday
  • Shift  9 : 00 AM – 6 : 00 PM
  • No travel required – this role is based solely at our  Frisco  office

Key Responsibilities :

  • Greet and check in patients in a professional and welcoming manner
  • Verify insurance, collect copays and other payments
  • Schedule, confirm, and manage patient appointments
  • Respond to patient inquiries via phone, email, and patient portal
  • Maintain patient confidentiality in compliance with HIPAA and clinic policies
  • Provide front-desk administrative support to providers and clinical staff
  • Maintain a positive and consistent patient experience

    • Specialized Training & Clinical Support Duties (Provided In-House) :

  • Assist with  Spravato  administration under physician supervision
  • Support as a  TMS (Transcranial Magnetic Stimulation) Technician
  • Conduct  Urine Drug Screen (UDS)  collection and processing
  • Ensure accurate documentation and coordination with clinical staff

    • Qualifications :

  • Prior experience in a medical front office or healthcare setting preferred
  • Strong interpersonal and communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Familiarity with EHR / EMR systems (preferred but not required)
  • High school diploma or equivalent required
  • Professional, dependable, and team-oriented

    • Benefits :

  • Health, dental, and vision insurance
  • Paid Time Off (PTO)  and  Paid Holidays
  • Comprehensive in-house training  in Spravato, TMS, and UDS procedures
  • Supportive, collaborative team environment
  • Career development opportunities in behavioral healthcare
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    Patient Service Representative • Frisco, TX, US

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