IT Support Specialist

Position : IT Support Specialist

Compensation : $55,000-$68,000

Benefits : Competitive healthcare, retirement plan with 3% match, 3 weeks PTO, and more

Location : Grand Rapids, MI | Onsite

Why This Opportunity Stands Out

• Engaging, Team-First Culture

A workplace built on collaboration, connection, and camaraderie : team outings, friendly in-office competitions, and a supportive atmosphere that makes work genuinely enjoyable.

A structured 90-day onboarding plan, hands-on shadowing, and access to extensive training content ensure you're set up for long-term success.

You'll work alongside professionals who value knowledge-sharing, continuous improvement, and celebrating wins together.

Role Overview :

As an IT Support Specialist , you'll deliver Tier 1-2 support to a variety of users and environments. You'll troubleshoot issues related to Windows OS, Microsoft 365, Active Directory, networking, and virtualized systems while maintaining strong communication and documentation standards. The role requires thoughtful problem-solving, adaptability, and a commitment to high-quality customer service.

Key Responsibilities of the IT Support Specialist :

Provide technical support for hardware, software, and networking issues across multiple clients.

Troubleshoot Windows desktops, servers, and virtual environments (VMware / Hyper-V).

Perform user and permissions administration within Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory.

Support desktop hardware, peripherals, and Windows OS environments.

Assist with SharePoint administration and troubleshooting.

Utilize ConnectWise RMM tools for monitoring and remote support.

Maintain accurate documentation in IT Glue.

Escalate advanced issues to senior engineers when appropriate.

Monitor systems proactively to resolve potential issues before they escalate.

Follow organizational policies and security best practices.

Preferred Qualifications of the IT Support Specialist :

2+ years of experience in an IT Service Desk or technical support role (MSP experience preferred).

Strong troubleshooting, analytical, and multitasking skills.

Experience with :

Microsoft 365, Entra ID, Azure AD, Active Directory

Windows OS and desktop support

SharePoint

VMware / Hyper-V

Networking fundamentals

ConnectWise RMM

Strong communication and documentation abilities.

Bonus Skills of the IT Support Specialist :

Experience with any of the following is a plus :

Automation tools

Google Workspace

Active Directory domain server setup

Microsoft Intune

Backup solutions (Datto)

Security tools (SentinelOne, Huntress, DNS filtering)

SIP / VoIP systems

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