Customer Service Representative

Job Title: Customer Service Representative

Location: Shawnee, KS (On-site)
Employment Type: Full-Time
Salary: $20.00 - $25.00 hourly

Company Introduction

This organization is a leader in precision-engineered components and supply chain solutions for aerospace, defense, semiconductor, medical, and energy industries. With decades of technical expertise and a nationwide engineering and manufacturing network, it helps partners improve product reliability, reduce risk, and maintain the highest quality standards.

Role Overview

We are seeking a Customer Service Representative to support daily customer interactions and order processing in a fast-paced industrial/manufacturing environment. This role is fully onsite and plays a critical part in ensuring accurate order entry, timely follow-up, and excellent customer service.

Core Responsibilities

• Answer inbound customer calls and emails in a professional and timely manner
• Enter customer orders accurately into internal systems
• Process and manage customer orders from start to completion
• Follow up with customers regarding order status, delivery timelines, and updates
• Coordinate with internal teams to resolve order issues or questions
• Maintain accurate customer and order records
• Provide consistent, high-quality customer support

Required Background

• 1 + year prior experience in customer service, order processing, or administrative support
• Strong attention to detail and accuracy
• Comfortable handling phone-based customer interactions
• Basic computer skills and ability to learn internal systems
• Reliable, punctual, and able to work onsite during scheduled hours
• Experience in manufacturing, industrial supply, or distribution environments
• Familiarity with ERP or order entry systems
• Customer service experience supporting technical or product-based orders

Compensation & Perks

• Competitive salary plus performance-based incentives
• Comprehensive medical, dental, and vision insurance options
• Company-paid life, AD&D, and long-term disability insurance
• 401(k) retirement plan with employer contributions
• Paid time off and company holidays starting upon hire
• Employee Assistance Program (EAP)
• Cell phone allowance or company-provided phone
• Career growth opportunities in a rapidly expanding company