Bilingual Customer Care Sr. Specialist Retail $18hr + 10% Lang Differential

Customer Care Senior Specialist

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the job :

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, January 5, 2026. You MUST be able to train 9 : 00am to 6 : 00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Greeley CO Branch or Kearney NE branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, 2 / 23 / 26, you will then transition into your solidified shift / schedule and work remotely from home. You would transition into one of the schedules below.

SHIFT DAYS :

1 : 30pm to 10 : 00pm MTW==YS

9 : 30am to 6 : 00pm MT==FYS

11 : 00am to 7 : 30pm M=WRF=S

10 : 00am to 6 : 30pm =TWRFY=

8 : 00am to 4 : 30pm MTW=FY=

8 : 00am to 4 : 30pm MTWR==S

12 : 00pm to 8 : 30pm MTWRF==

11 : 00am to 7 : 30pm =TWRFY=

MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift / schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower :

• 1601 Dodge Street Omaha, NE 68102
• 332 Broadway Ave Yankton, SD 57078
• 1701 23rd Ave Greeley, CO 80634
• 2223 2nd Avenue Kearney, NE 68847

Benefits eligibility for all employees begins the 1st of the month following your start date! (February 1, 2026) Compensation : $18.00 Per Hour + 10% Language Differential Non-Exempt / Hourly

About This Role

Role Summary :

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you're great at talking with people, know how to identify and define customers' needs, and enjoy working independently.

Key Accountabilities - What You Will Do :

Work Location / Space :

The Ideal Candidate for This Role :

Qualifications - Who You Are :

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment :

It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs.