Customer Support LeadershipVirtualVocations • Baltimore, Maryland, United States
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Customer Support Leadership
VirtualVocations • Baltimore, Maryland, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Head of Customer Support.
Key Responsibilities
Lead and develop a high-performing support team, including Support Managers and Specialists
Analyze customer feedback data to identify trends and drive improvements in customer experience
Build collaborative relationships across teams and participate in customer meetings to resolve escalations
Required Qualifications
3+ years of experience in a technical support leadership or management role
Minimum of 5+ years of total experience in technical support, preferably in B2B SaaS or EdTech
Proven ability to inspire and motivate teams
Experience in developing and driving metrics-based results
Commitment to equity and belonging in the workplace
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Customer Support • Baltimore, Maryland, United States
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