Technology Assistant (Student Employee)

CategoryStudent EmployeeApplication DeadlineOngoing PoolDepartmentInformation TechnologyContact Student Employment - studentemployment@carrollcc.edu Salary

The hourly rate of pay for this student employment position is $15.00 per hour.

Description

RESPONSIBILITIES :

• Troubleshoot and repair computer, laptops, tablets, printers, and other technologies.
• Assist and advise faculty and staff with technical questions and problems over the phone, in person or remotely as part of the Enterprise Service Desk.
• Assist and advise students with technical questions and problems over the phone, in person or remotely as part of the Student Help Desk.
• Provide customer support and technical assistance for various college events which may include working with outside organizations utilizing college facilities.
• Assist with printing posters, banners, and CD / DVD duplications.
• Assist with preventative maintenance in network closets throughout the college.
• Assist with technology repairs, technology setups, hardware and software installations and configurations in labs, classrooms, and offices.
• Use Microsoft 365 tools including but not limited to Word, Excel, PowerPoint, and Teams.
• Use KACE ticketing software to track work and project requests.
• Performs other duties as assigned.

Job Requirements

REQUIRED SKILLS AND QUALIFICATIONS

PREFERRED SKILLS AND QUALIFICATIONS

None

HOURS NEEDED

Position starts in Summer after Spring term. Variable depending on need. May include some Saturdays and evenings.

Directions to Apply

What to Expect

Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an equal opportunity employer.