ED Tech I-Full Time-Nights - 1501541

Job Description

Job Description

WE ARE FLORIDA MEDICAL!

Our 459-bed acute care hospital has made excellence in delivering healthcare a priority, and it shows :

• We are home to the Heart Institute of Florida, where our doctors have worked on the leading edge of cardiac care for more than 40 years.
• We are part of the Advanced Neuroscience Network, leading the way in brain and spinal care in Florida.
• We have a comprehensive stroke center that offers fast, effective stroke care for a strong recovery.

At Florida Medical Center, we are committed to delivering the highest quality care possible to each of our patients. We strive to help patients achieve better outcomes, quicker recovery times, shorter hospital stays and ultimately, better health. As a result of our efforts, Florida Medical Center has received numerous prestigious awards and accolades from trusted organizations including the Florida Agency for Health Care Administration (AHCA) and the American Heart / Stroke Association.

WHAT WE OFFER

POSITION SUMMARY :

Knowledge of physiological, psychosocial, and therapeutic components specific to the appropriate triage, and prioritizing of patients with real or potential life-threatening conditions, presenting to the emergency department of care. Complies with the objectives and policies of the hospital, collaborating with the nursing and medical staff when performing techniques for the comfort and well-being of the patient. Responsible for organized, systematic reception and of patients, ensuring that immediate care is available for the seriously ill or injured patient. Determines priorities confidently and directs patient flow in a stressful fast paced environment, while maintaining composure and courtesy to patients and families.

CUSTOMER SERVICE RESPONSIBILITIES :

Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor / manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.

POSITION QUALIFICATIONS (including required licenses / certifications, education and job knowledge / experience) :