Talent.com
Director, Global Service & Support Operations
Director, Global Service & Support OperationsMirion Technologies (Canberra BNLS) NV • Melbourne, FL, US
Director, Global Service & Support Operations

Director, Global Service & Support Operations

Mirion Technologies (Canberra BNLS) NV • Melbourne, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Key ResponsibilitiesStrategic Leadership

  • Develop and implement a strategic vision for global service and support aligned with corporate goals.
  • Lead, mentor, and develop a high-performing team, fostering a culture of excellence.
  • Provide oversight of deployment functions managed by the Managed Services partner.
  • Enable, certify, and ensure compliance of RTQA global distributor and service partner networks.
  • Create functional strategies and objectives for service operations.
  • Develop budgets, policies, and procedures to support infrastructure and scalability.

Data-Driven Decision Making

  • Leverage data analytics to monitor performance and drive efficiency improvements.
  • Implement and maintain KPIs to assess service effectiveness and predict challenges.
  • Monitor and report service metrics, including customer feedback and product / service trends.

    • Operational Excellence and Scalability

  • Hold regional directors and Managed Services partners accountable for operational execution.
  • Drive process improvement, cost optimization, and operational efficiency.
  • Guide strategic decisions using forecasting and customer health tracking (e.g., NPS).
  • Implement scalable global support structures to accommodate growth and demand.

    • Change Management

  • Lead organizational change initiatives to align service delivery with customer experience goals.
  • Promote training programs to enhance employee experience and customer-centricity.
  • Ensure compliance with regulatory requirements (e.g., ISO 13485 : 2016).

    • Team Development

  • Build and maintain a high-performance leadership team.
  • Lead hiring, training, retention, and performance management.
  • Develop incentive and retention programs to foster customer loyalty.
  • Collaborate with Managed Services leaders in staff development.
  • Foster diversity, inclusion, and a supportive work environment.

    • Cross-Functional Collaboration

  • Coordinate with supply chain, distributors, and sales teams to improve service delivery.
  • Collaborate with marketing and sales to maximize revenue and customer engagement.
  • Maintain in-depth knowledge of company brands, systems, and processes.

    • Customer Engagement

  • Develop procedures for handling customer correspondence and complaints.
  • Monitor and respond to consumer-initiated online feedback and platforms.
  • Schedule internal meetings to address and resolve customer concerns.

    • Qualifications

  • 10+ years of experience in global technical support and field service leadership.
  • Extensive experience managing global technical distributor partnerships.
  • Background in the medical radiation industry.
  • Strong understanding of regulatory compliance (e.g., ISO 13485 : 2016).
  • Experience in process improvement methodologies.
  • Working knowledge of Salesforce and other ERP Systems.

    • Preferred Skills

  • Strong leadership and team management capabilities.
  • Excellent communication and stakeholder engagement skills.
  • Strategic thinker with problem-solving and project management expertise.
  • Adaptable, collaborative, and customer-focused mindset.
  • Creative and flexible approach to process design and delivery.
    • [job_alerts.create_a_job]

    Operation Support • Melbourne, FL, US

    [internal_linking.similar_jobs]
    GME Program Directors- Multiple Residency Programs

    GME Program Directors- Multiple Residency Programs

    Healthfirst Medical Group • Melbourne, FL, United States
    [job_card.full_time]
    Join a mission-driven health system committed to excellence in medical education and patient care.ACGME-accredited residency programs : . Each Program Director will lead their respective residency pro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Program Manager

    Senior Program Manager

    Leonardo DRS • Melbourne, FL, United States
    [job_card.full_time]
    The Electro Optical InfraredSystems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports infrared and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Center Director

    Assistant Center Director

    The Learning Experience - Corporate Childcare Centers • Melbourne, FL, US
    [job_card.full_time]
    Assistant Directors at The Learning Experience play a vital role in our mission to make a difference in the lives of children, their families, and the communities we serve.They are essential leader...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager Pharmacy Services HFHP - Pharmacy

    Manager Pharmacy Services HFHP - Pharmacy

    HEALTH FIRST CAREERS • Melbourne, FL, United States
    [job_card.full_time]
    Responsible for overseeing business and performance processes of the pharmacy services department, including formulary adherence, drug utilization, cost analysis, member service, STARs, and coverag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Firstsource • Palm Bay, FL, United States
    [job_card.full_time]
    Customer Service Representative - PART-TIME.Provide customer support to consumers via telephone and / or Internet, e.Handle customer inquiries and resolve simple and basic support issues, such as add...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Youth Direct Service Provider

    Youth Direct Service Provider

    Our Journey Foundation Inc • Palm Bay, FL, US
    [job_card.full_time]
    Is a professional who provides direct support and service to young people, typically in programs focused on education, mental health, social services, or community outreach.The role involves workin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DIRECTOR OF BEHAVIORAL HEALTH

    DIRECTOR OF BEHAVIORAL HEALTH

    The Brevard Health Alliance Inc • Melbourne, FL, US
    [job_card.full_time]
    Come launch the next step in your career where America launched its Space Program.Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    DIRECTOR OF FOOD AND NUTRITION

    DIRECTOR OF FOOD AND NUTRITION

    Morrison Healthcare • Melbourne, FL, US
    [job_card.full_time]
    Pay Grade : [[payGrade_obj]].Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences.The company's comprehen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Regional Sales Director, AIR US - South Florida

    Regional Sales Director, AIR US - South Florida

    Chiesi • Palm Bay, FL, United States
    [job_card.full_time]
    Based in Parma, Italy, Chiesi is an international research-focused biopharmaceutical group with 90 years' experience, operating in 31 countries. More than 8,000 employees across the group are united...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Case Manager

    Customer Service Case Manager

    Percepta • Melbourne, FL, US
    [job_card.full_time]
    At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.This will be accomplished by creating relationships based on understanding the custome...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Executive Director

    Executive Director

    Watercrest Senior Living • Melbourne, FL, US
    [job_card.full_time]
    Apply to join our team of servant leaders today!.Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envisi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager Specialty Pharmacy

    Manager Specialty Pharmacy

    HEALTH FIRST CAREERS • Melbourne, FL, United States
    [job_card.full_time]
    This position is located at the Health First Cancer Institute at Hickory.The Manager of Specialty Pharmacy oversees the delivery of effective care by taking an empathetic approach to patients on th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager In Training

    Manager In Training

    AutoZone • Melbourne, FL, US
    [job_card.full_time]
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Facilities Specialist - 2nd Shift

    Facilities Specialist - 2nd Shift

    Mack Technologies • Melbourne, FL, US
    [job_card.permanent]
    Schedule : 3 : 00 PM EST - 11 : 30 PM EST.The Facilities Specialist is responsible for performing day-to-day maintenance and repair of all plant,. Mack Technologies Florida, Inc.Essential Duties and Resp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Family Support Specialist (Brevard county area) - AMIkids Family Services

    Family Support Specialist (Brevard county area) - AMIkids Family Services

    AMIKids Family Services, Inc. • Melbourne, FL, US
    [job_card.full_time]
    AMIkids offers a wide variety of programs and models, built to address each student's needs and strengths on an individual basis. All of our programs implement the AMIkids Personal Growth Model ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Director Applications Engineering

    Technical Director Applications Engineering

    Leonardo DRS • Melbourne, FL, United States
    [job_card.full_time]
    The Leonardo DRS Land Electronics business provides C4I Network computing and integrated situational awareness, as well as state-of-the-art embedded diagnostics, vehicle power management and combat...[show_more]
    [last_updated.last_updated_30] • [promoted]
    General Manager

    General Manager

    Extended Stay America • Melbourne, FL, United States
    [job_card.full_time]
    Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Team Lead

    Bilingual Team Lead

    Firstsource • Palm Bay, FL, United States
    [job_card.full_time]
    Sourcepoint, a Firstsource company, is a specialized global business process management partner.We provide transformational solutions and services spanning the customer lifecycle across Healthcare,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]