Resource Services Specialist

Job Description

Job Description

Description :

About Jordan Valley Health :

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple : Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary :

The Resource Services Specialist is a welcoming presence and assistance to all patients and visitors of Jordan Valley Health. They conduct ongoing rounds of campus and clinic areas to offer service and identify needs for safety improvement or assisting patients with getting in and out of vehicles as well as rain duty. Under the direction of the Resource Service Supervisor, the Resource Services Specialist will also assist with the inspection to make sure the facility is safe and checking of safety equipment, facilitation of emergency drills, and responses to emergency situations.

Key Responsibilities :

• Completes regular rounds to monitor orderliness, cleanliness, and safety of clinic and campus environments and offer greetings or service to patients / guests / employees ; provides minor cleaning and organization support; contacts Facilities Maintenance team for enhanced service as needed.
• Performs daily opening / closing environmental checks according to schedule; assures campus and clinic environments are appropriately prepared and / or secured for patient services; seeks / arranges resources to address noted gaps.
• Operates organization’s shuttle / transit vehicles as assigned to transport patients, guests, and / or employees.
• Responds to reports of aggressive / disruptive patients, guests, or employees; utilizes peaceful intervention methods to de-escalate and restore calm; arranges law enforcement interventions as necessary.
• Serves as a member of clinic’s Lift Team; provides timely response to requests for lift, transfer, or re-position of patients; appropriately evaluates patients’ needs before / during / after lift / transfer / re-position and facilitates lift service while assuring dignity and respect of patient.
• Escorts patients who desire wheelchair assistance to, from, and within the building (obtains chair as required); provide support / stabilization for patients during transfer to vehicles.
• Patrols parking lots and grounds for hazards or unwelcome visitors; removes hazards or requests leave of individuals as needed; escorts patients, guests, and / or employees in parking lots / grounds during darkness or as requested.
• Assists patients, guests, and employees with minor vehicle needs such as battery jump, tire changes, and ice removal from windshields.
• Assist with unloading freight items as requested.
• Under the direction of the Campus Services Supervisor facilitates safety drills and education to appropriately prepare employees for emergencies.

Benefits Overview :

Holidays :

Health Requirements :

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process :

Interested applicants should submit a resume and cover letter through the JVH career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Requirements :

Required Qualifications :

Preferred Qualifications :