IT Systems Analyst - Laboratory Information Systems (Clinical Systems - IS&T)

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Responsible for daily production support for the UCH Laboratory systems and implementation and support of designated Lab instrument interfaces and software applications in accordance with departmental standards and procedures. Works with users to define system functionality, information flow, reports and data requirements. Develops specifications and documents operational procedures, tests software, and coordinates software release procedures.

• Support of the Altera (Allscripts/Horizon) Laboratory Information System (LIS), Epic lab integration, Beckman Automation System and other Lab applications (PowerPath and Wellsky Transfusion/HCLL) and instrumentation.
• Completion of lab test build, testing and user acceptance coordination with Lab Operations.
• Develop and document operational procedures, test software, and coordinate software release procedures.
• Significant interaction with Lab Operations to research and complete test build and expert rules.
• Report writing and scheduling for Allscripts Lab reports utilizing ALAB, Crystal and Business Objects.
• Facilitates effective system design and definition.
• Works with users and teams to resolve issues.
• Define and design system tables, parameters and setup that optimize application functionality.
• Project leadership and support for various projects.

Responsibilities

System Development and Support:

• Facilitates effective system design and definition for existing and new system functionality.
• Demonstrates detailed knowledge of the application data and database.
• Acts as a resource/subject matter expert for the THA Departments.
• Facilitates complex system upgrades.
• Assists in the evaluation of system hardware and software products.
• The document system request is made using the Service Request and Analysis Checklist formats.
• Develops and tests complex testing scenarios.
• Develops accurate complex Functional Specifications.
• Develops accurate complex Technical Specifications.
• Follows change management procedures developed by The Health Alliance.
• Audits application processes or personnel to ensure the highest quality outcomes.
• Provides Production support on specified applications.
• Maintains an ability to develop ad-hoc reports independently.
• Develops quality complex system code for supported applications.
• Maintains assigned system resource files.
• Acts as a mentor to less experienced staff.

Project Support:

• Serves as a Project Manager for complex projects.
• Serves as a Test Coordinator for complex projects.
• Maintains the ability to create and update project financial tracking.
• Maintains an ability to develop complex project work plans.
• Maintains an ability to develop complex project charters.
• Determines schedules and skill sets of the team for projects.
• Works with departmental sponsorship to resolve project issues and risks.
• Determines and manages workload priorities.
• Facilitates activities across IS&T Departmental Teams.
• Ensures that project plans are followed and updated.
• Provides accurate and timely individual and project status reports.
• Documents and ensures timely resolution of project issues.
• Facilitates complex system upgrades.
• Is a resource to other projects.

System Definition:

• Defines and designs system tables, parameters, and set up that optimizes application functionality.
• Effectively interacts with vendors and end users to evaluate and implement products.
• Provides information and designs for testing applications and contingency plans.
• Provides a timeline for all system enhancements that do not warrant project charters and work plans.
• Develops accurate application functional and technical specifications.

Customer Relationship:

• Facilitates coordination of end-user meetings.
• Develops consensus within user groups.
• Encourages and displays actions that result in high client satisfaction.
• Provides effective written and verbal communication to end users.
• Provides consults to end users.

Coordination:

• Assesses and escalates user requests and issues.
• Coordinates vendor and consultant activities independently.
• Completes and Monitors system design for the technical team.
• Facilitates complex system upgrades.
• Works with programming teams on development system programs.
• Provides consults to IT Staff.

Other duties as assigned:

• Assists in the development of departmental policies and procedures.

Qualifications

• Minimum Required: Required: Bachelor's degree in IS&T or related field**. Two or more years experience with computer applications (programming or analysis) required. **4 years equivalent experience can substitute for a Bachelor's degree.
• Medical Technologist or Medical Lab Technician (MT or MLT) is highly recommended and preferred. Medical Lab experience is required.
• LIS system analyst experience of 2 plus years is required.
• Previous Altera Lab (Allscripts/Horizon) and Epic application experience is preferred.
• Epic Orders or Beaker certification is a plus.
• Ideal candidate would have experience in an automated Lab environment.
• Crystal Report experience is desired.
• Project Management concept knowledge is required.
• Excellent communication skills - oral and written.
• Strong system orientation and organizational skills.