Operations Analyst

Overview

Our client, a global leader in innovation and performance products, is seeking an Operations Analyst to support operational systems and portfolio management for their innovation teams.

This role sits within the Innovation team and focuses on building and managing internal tools that help research, innovation, and strategic partnership teams track projects, manage workload capacity, and maintain accurate portfolio data.

The ideal candidate is highly skilled in Airtable system design, comfortable working with complex operational data, and enjoys building scalable tools that improve how teams manage work and collaborate.

This position combines systems architecture, operations analysis, and cross-functional enablement to ensure innovation teams have clear visibility into project portfolios and resource capacity.

What You Will Do

• Build and Maintain Operational Systems
• You will serve as the primary architect and support lead for the team's Airtable ecosystem.

Responsibilities include:

* Designing and maintaining complex Airtable database structures and multi-base ecosystems
* Building scalable data models that support innovation portfolio tracking
* Developing automations and workflows that improve data accuracy and efficiency
* Managing database health and ensuring integrity of portfolio and capacity data

You will support systems used by several functional teams including Engagement, Central Program Management (CPM), and Strategic Partnerships Innovation (SPI).

Workload & Capacity Management

You will help build processes that give leadership visibility into team workload and capacity across innovation programs.

Responsibilities include:

* Developing centralized processes for tracking workload distribution across functional teams
* Supporting quarterly planning and workload distribution processes
* Ensuring consistent data inputs that support capacity planning and resource allocation

Reporting & Data Visualization

You will design reporting structures that enable teams and leadership to make data-driven decisions.

Responsibilities include:

* Building standardized reporting frameworks and dashboards
* Supporting functional teams in creating reports and portfolio summaries
* Ensuring reporting structures align across teams and programs

Airtable Interface Design & User Experience

You will create intuitive interfaces that allow non-technical users to interact with complex data systems.

Responsibilities include:

* Designing custom Airtable interfaces using Interface Designer
* Creating simplified views that help teams track projects and report progress
* Training users on how to interact with databases and dashboards

Tool Rollout, Training & Enablement

In addition to building systems, you will support the adoption of operational tools across the innovation organization.

Responsibilities include:

* Leading rollout and adoption of a custom internal reporting tool called Knowledge Populator
* Developing training materials such as documentation, guides, and video walkthroughs
* Delivering live training sessions to support enterprise-wide onboarding
* Ensuring teams adopt standardized reporting processes and workflows

What You Bring

This role is ideal for someone who enjoys building systems that help teams operate more effectively.

You are likely a strong fit if you:

* Have built complex Airtable systems and relational databases
* Enjoy designing workflows and operational processes
* Are comfortable working with multiple teams and stakeholders
* Like translating complex data structures into simple tools people can use
* Take ownership of data accuracy and system organization

Required Qualifications

• Education

Bachelor's degree in: Business Administration, Operations Management or a related field

• Professional Experience

* 5+ years of experience in operational management, process improvement, or systems architecture roles
* Experience leading or supporting cross-functional initiatives involving multiple stakeholders
* Demonstrated ability to design and implement operational systems that improve efficiency and visibility

Technical Skills

Airtable (Required)

Strong hands-on experience building and managing Airtable systems, including:

• Complex relational data modeling
• Multi-base architecture
• Automations and workflows
• Custom interfaces using Interface Designer
• Database maintenance and optimization

Candidates should have significant experience designing and managing Airtable environments, not just basic usage.

Collaboration Tools

Experience using collaborative tools such as:

* Miro for process mapping, planning, and cross-functional collaboration

Core Competencies

• Systems Thinking: Ability to design scalable operational systems and workflows that support complex teams and programs.
• Stakeholder Collaboration: Comfort working across multiple teams and aligning stakeholders around new processes and tools.
• Problem Solving: Ability to identify operational gaps and implement practical solutions that improve efficiency.
• Data Ownership: Strong attention to detail and commitment to maintaining accurate, reliable operational data.
• Communication: Excellent written and verbal communication skills with the ability to explain complex systems to diverse audiences.

Why This Role Is Unique

This role sits at the center of a high-impact innovation environment and helps shape how research and innovation teams manage their work.

You will have the opportunity to:

* Design systems used across multiple innovation programs
* Build operational infrastructure that improves visibility into complex portfolios
* Help teams adopt better workflows and reporting practices
* Play a key role in scaling how innovation operations function

The target hiring compensation range for this role is $43 to $48/hr. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.