Consumer Loan Processor

Job Description

Job Description

Description : JOB SUMMARY :

The primary function of the Loan Processor is to ensure the timely and accurate funding of all loans originated by Financial Services Officers while also performing a variety of support duties related to the lending function within the Credit Union.

PRIMARY RESPONSIBILITIES :

1. Gather and prepare necessary documents to fund approved loans within set time standards.

2. Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations

3. Prepare and submit documents for new and existing Visa credit cards

4. Prepare, process, and assist with MV1s and UCCs for title and lien perfection.

5. Prepare and process deed cancellations, subordinations, and vehicle lien releases.

6. Prepare and process loan payoffs.

7. Assist members and employees with basic questions regarding lending services.

8. Review loans for quality control (accurate interest rate, required signatures, proper documentation, HYLS, underwriting guidelines, etc.).

9. Prepare loan packets for committee meetings, audits, examinations, or when otherwise requested.

10. Prepare and distribute new and paid out loan follow-up correspondence.

11. Track and perform monthly reconciliation for Open Lending.

12. Upload members’ new insurance and cancellation notices to collateral protection insurance vendor.

13. Respond to members’ requests, problems, and complaints, and / or direct them to the proper person for specific information and assistance.

14. Respond to all internal and external voicemails and emails in a timely manner, not to exceed end of day timeframe.

15. Notate all contact and attempts to contact on members’ accounts.

16. Perform account research for resolution of member questions and / or concerns.

17. Represent the credit union to members in a courteous and professional manner, and provide prompt, efficient and accurate service in the processing of transactions.

18. Establish / maintain interdepartmental relationships to ensure proper account maintenance / resolution.

19. Assist Financial Service Officers when needed.

20. Assist in all other areas as needed.

21. Other duties as required.

Requirements :

Education and Experience :

• High School graduate; some secondary education (preferred)
• Member Service or Lending Experience
• Mortgage processing experience (preferred)

Knowledge and Skills :

Physical and other job requirements :