Healthcare Payer Client Relationship Manager (Associate Director)

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Healthcare Payer Client Relationship Manager (Associate Director) who will be responsible for a growing payer client in the eastern United States. Healthcare Payer Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).

The qualified candidate must live within a daily commutable distance to the Philadelphia, PA area.

Key Responsibilities

• Balance business development and sales responsibilities and be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizant’s emerging services.
• Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
• Understand the customer’s specific business needs and apply service / process knowledge to meet those needs, additionally, to identify critical initiatives that help the client’s business to achieve their goals.
• Works to grow the client relationship by identifying new business opportunities.
• Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management. Have regular meetings and interface with the customer decision makers and influencers.
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
• Actively drive execution of the innovation agenda for the portfolio.
• Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals.
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.
• End-to-end management of the account operations including account forecasting, budgeting, and overall P&L
• Manage accountability against Measurable Revenue / Profit Growth within set timelines
• Focus on developing a plan on increasing the visibility of Cognizant in the account and in the industry

Required Experience

Preferred Experience

Top Reasons to Join Our Team

Excellent compensation / benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Salary and Other Compensation :

The BASE SALARY for this position $165,000 - $175,000 + Annual Target Bonus of 30%.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

A Good fit for the Cognizant culture

A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization : Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

Work Authorization

Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.