Customer Support EngineerVirtualVocations • Kenosha, Wisconsin, United States

Customer Support Engineer

VirtualVocations • Kenosha, Wisconsin, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Engineer.

Key Responsibilities

Provide top-tier support by resolving L3 / L4 technical issues for customers

Collaborate with sales, product, and engineering teams to meet customer needs

Document learnings and feedback for product and engineering improvements

Required Qualifications

8+ years in a customer support role with L3 / L4 experience in cloud, storage, and networking environments

Must currently reside in the United States, specifically on the West Coast

Experience working for a Data Storage or Data Management company

Understanding of SMB & NFS protocols, Active Directory, and Kerberos systems

Previous scripting experience and ability to analyze system logs and network diagnostics

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Customer Support Engineer • Kenosha, Wisconsin, United States

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