Service Technician 2

Description : 6 : 00AM 2 : 30PM

Pay rate- $32 / hour

15% traveling. Normally onsite.

TEAMS interview or face time

Mechanical and electrical parts replacement

Some software will need to be installed

Multimeter- need experience to complete the position successfully

Possible extension and possible conversion.

KEY DETAILS

Commission and support warranty operations for locomotives and coaches

Troubleshoot and analyze mechanical and electrical failures

Perform repairs using mechanical drawings schematics and circuit plans

Use diagnostic software and laptops to assess onboard systems

Identify root causes of issues and recommend corrective actions

Document failures repairs and modifications in our database

Implement Field Modifications (FMIs) to enhance product quality

Communicate effectively with team members site leads and managers

Handle parts returns and repairs (RMA process)

Operate shop machinery and hand tools in a hands-on environment

Follow all company and industry safety standards and procedures

Position Description :

• Performs mainly pre-defined technical tasks (for example basic commissioning of products and systems integration of components to a system basic engineering maintenance jobs) and work packages on-site and remotely.
• Supports customer remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
• Coordinates and accomplishes defined service operations and / or resolves product issues for customers equipment.
• Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
• Adheres to defined processes and applicable regulations.

Impacts :

Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines.

Thinking is about applying / adapting the right procedure to a process or an issue arising.

Unexpected situations need effective solution.

In Production :

Operates with a range of machines and equipment which effectively need different parameter setting and intensive control of production process.

May include automated line production control in relatively medium complex environment.

Or : operates in the set-up maintenance repair and / or installation of dedicated machines in the production line.

Key Responsibilities :

Deliver full range service in a defined and focused technical area of work while clear input / output relations and generic and / or work specific guidelines procedures are given or available.

Positions need basic level of theoretical and practical know how skills and typically some level related years of experience in specialized processes techniques and systems used in office or production environment.

Position may operate major parts or full spectrum of dedicated specialized standard software packages.

Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

In Technical Customer Services :

Service group worker serving internal and external customer with technical or administrative standardized services and processes to complete or add the delivery according to service level agreed.

In Production :

Automated line processing and controlling or operating with a broader range of production machines in production lines are examples for this level or work.

Experience : 3-year vocational training 3 years practical experience needed.

Knowledge :

Basic knowledge and experience of principles procedures work routines and skills in the related field of work gained through structured and focused 3-year vocational training period

Enable Skills-Based Hiring

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Additional Details

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1