Technical Processing Supervisor

Technical Processing Supervisor

Supervise functions within Specimen Processing department, which may include one or more of the following : Specimen Processing, Referral Testing, Test in Question / Problem Resolution, Imaging / Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.

Responsibilities : Responsible for daily operations of department. May have responsibility for Referral Testing, Imaging / Microfilming, TestInQuestion and some Client Service functions Oversee safety, ergonomics, maintenance, and cleanliness of the department (including upgrades, repairs, etc) Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines. Reviews Specimen Processing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and / or additional SOPs as indicated. Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. Ensures all Laboratory QA / QC documentation is complete and reviewed as required. Ensure all employees meet Compliance Guidelines and Competency Testing. Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations. Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results. Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s) / patient requisitions. Establish and motivate a participative work environment that actively encourages and supports employee involvement. Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff. Track / enter time / attendance of employees. Prepare month-end reports. Investigates / resolves and responds in a timely manner to internal and external customer com