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14. Job Description: Client Partner – Manufacturing (MFG)
14. Job Description: Client Partner – Manufacturing (MFG)American IT Systems • Minneapolis, MN, United States
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14. Job Description : Client Partner – Manufacturing (MFG)

14. Job Description : Client Partner – Manufacturing (MFG)

American IT Systems • Minneapolis, MN, United States
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Job Description : Client Partner Manufacturing (MFG)

Location : Minneapolis, MN

Level : AVP Level (Replacement Hire)

Industry : Manufacturing (Daikin Account Existing Account Management)

Work Authorization : US Citizens and Green Card Holders Highly Preferred

About the Role

We are seeking a seasoned Client Partner to lead and grow an existing strategic account in the Manufacturing (MFG) sector, specifically supporting a major client in Minneapolis. This is a replacement AVP-level role requiring strong account ownership, delivery oversight, relationship management, and growth strategy execution for a long-standing customer.

The ideal candidate will bring deep experience managing large manufacturing accounts (preferably HVAC, industrial equipment, or related sectors), with a proven background in IT services, digital transformation, engineering services, and end-to-end client engagement.

Key Responsibilities

Account Management & Client Engagement

  • Own and manage the full lifecycle of a major existing account (Daikin) , ensuring high client satisfaction and long-term partnership growth.
  • Serve as the primary executive point of contact for senior client stakeholders (Director, VP, and C-Suite levels).
  • Drive strategic conversations around technology, digital transformation, engineering services, cloud, data, and modernization initiatives.

Growth & Sales Leadership

  • Develop and execute an account growth strategy, including upselling, cross-selling, and expanding service lines.
  • Identify and pursue new opportunities within the existing account to achieve annual revenue targets.
  • Lead proactive proposal creation, solution positioning, and deal shaping.

    • Delivery Oversight

  • Partner closely with delivery teams to ensure operational excellence, on-time project execution, and high-quality service delivery.
  • Resolve escalations, manage risks, and maintain strong delivery governance.
  • Oversee contract renewals, SOW creation, and financial management of the account.

    • Strategic Planning & Leadership

  • Build and maintain long-term relationships, becoming a trusted advisor to the client.
  • Provide thought leadership on emerging technologies relevant to manufacturing and industrial operations.
  • Support internal leadership on forecasting, account planning, and budget management.

    • Required Skills & Experience

  • 10 18 years of experience in Client Partner / Account Management roles within IT Services or Engineering Services.
  • Strong background managing large MFG clients ; experience with Daikin or similar HVAC / industrial / global manufacturing accounts is a strong plus.
  • Proven success in growing existing accounts, driving revenue, and maintaining multi-million-dollar portfolios.
  • Deep understanding of :

    • ERP (SAP preferred)

  • Supply Chain & Manufacturing IT
  • Digital transformation, cloud, IoT, data / AI, engineering services
  • Excellent relationship-building, communication, and stakeholder management skills.
  • Strong financial acumen and ability to manage P&L at the account level.
  • Experience working closely with cross-functional delivery, sales, and solutioning teams.

    • Preferred Qualifications

  • Prior experience as a Client Partner / Engagement Leader in the Minneapolis / Midwest region.
  • Experience with global delivery models.
  • Prior leadership experience at AVP or Sr. Director level.
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