Flights and Ticketing Manager

Flights & Ticketing Manager

Alternative titles: Air Ticketing Manager (GDS/NDC), Flights Manager, Air Desk Manager, Travel Ticketing Manager, Airline Ticketing Manager, Flights Operations Manager, Air Operations Manager (Travel)

Target Start: April 2026

About the Opportunity:

Little Bridge Search is the recruitment partner for a globally successful international Travel Operator as it launches its FIRST US office and operations hub in the Orlando area.

This is a critical, “Day 1” leadership hire within the Flights / Ticketing function. You’ll be helping build the foundation of the US operation, backed by established global teams and a proven playbook from previous international launches.

Important: This is NOT an airport/airline operations role.

This is a travel operator/tour operator ticketing leadership position focused on GDS/NDC ticketing, concierge flight solutions, consolidators, and supporting a high-performing sales operation.

Why this role is exceptional:

• Be part of the founding US leadership team – build processes and standards from the ground up

• Strong global support: you’ll work closely with established worldwide Flights teams and global leadership

• High-impact role combining hands-on ticketing + leadership + commercial awareness

• Strong benefits package (including generous PTO and a matched 401(k))

Key Responsibilities:

• Lead and manage the Flights team workload, ensuring flight enquiries are handled efficiently, and KPIs are achieved

• Book, confirm, and issue tickets for GDS and NDC bookings (Galileo / Amadeus / Sabre)

• Own post-booking workflow: schedule changes, reissues, GDS management, and service recovery

• Forecast and track internal department P&L, mitigating liabilities and ensuring targets are met

• Provide sales guidance on airlines/routings to optimize profitability and customer satisfaction

• Manage the concierge flight delivery process, providing compliant options plus upsell opportunities

• Build and maintain strong relationships with consolidators and airline partners

• Identify group opportunities and manage group flight administration

• Ensure all admin tasks and financial reconciliations (incl. consolidator statements) are completed within SLAs

• Collaborate closely with global Flights teams and UK-based leadership to align processes and standards

Essential Qualifications:

• Strong GDS ticketing expertise (Galileo, Amadeus, or Sabre) plus comfort with NDC workflows

• Commercial travel and airline/consolidator experience (tour operator/travel agency environment)

• Leadership experience (team lead / supervisor / manager), with the ability to drive performance and standards

• Highly organized, calm under pressure, and strong at prioritizing changing workloads

• Confident communicator with strong stakeholder management and negotiation skills

Interview & Hiring Process:

• 2–3 stage process with the Flights leadership team (including a technical ticketing/GDS discussion)

Interested?

Apply now for immediate and confidential consideration.

We also share the full job description, client name, and all confirmed benefits with each qualified applicant.

Candidate Referrals (Little Bridge Search – 2026):

If this isn’t right for you, but you know someone who would thrive in it, referrals are appreciated. If we place your referral, our thank-you includes either x2 tickets for experiences (MLS/NBA/MLB/NFL/VIP park tickets / F1 / major concerts) OR Amazon up to $1,000.

(Referral rewards are issued for successfully placed candidates, subject to basic terms.)