Senior Data EngineerAmerican Express • Phoenix, Arizona, US
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Senior Data Engineer
American Express • Phoenix, Arizona, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
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hackajob is collaborating with American Express to connect them with exceptional tech professionals for this role.
Qualifications & Skills
- Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.
- Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.
- Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL / ELT pipeline design, and data warehousing using BigQuery or similar platforms
- Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub / Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.
- Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS / NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.
- Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.
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