Health Information Technician

Health Information Technician

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify's AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We're reshaping healthcare payment through seamless intelligence.

Location: Northern California preferred but open to remote comfortable working in Eastern, Central and Pacific time zones.

At Machinify, we're constantly reimagining what's possible in our industrycreating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the Complex Payment Solutions team, you will, as a Health Information Technician, you will be on the front lines of this mission supporting the secure and timely collection of health records, ensuring data accuracy, and providing exceptional service to providers and partners. You'll work in a collaborative environment, leveraging technology platforms to streamline processes and contribute to the team's performance goals.

What You'll Do

• Retrieve medical records through outbound provider calls, portals, fax, and email.
• Accurately document call outcomes, follow-up activities, and record statuses within system platforms.
• Support call center workflows by contacting providers, verifying information, and managing escalations to ensure timely retrieval.
• Perform data entry and tracking of medical record documentation in compliance with HIPAA and internal standards.
• Use EMR systems, internal databases, and vendor tools to monitor record status and ensure record completeness.
• Escalate delays, provider refusals, or system issues to leadership or appropriate departments.
• Assist in maintaining SOPs, documentation logs, and operational checklists.
• Participate in User Acceptance Testing (UAT) and system feedback efforts as directed.
• Ensure records are properly categorized and attached to the correct case/claim.
• Collaborate with cross-functional teams such as IT, Client Services, and Quality Assurance to troubleshoot issues.
• Maintain professional communication with provider offices and internal teams.

What Experience You Bring (Role Requirements)

• 1-3 years of experience in healthcare, medical records, or call center environment.
• Deep understanding of HIPAA, PHI handling, and medical record workflows.
• Working knowledge in healthcare technology platforms and reporting tools (e.g., EMRs, call center software, Excel).
• Clear and professional verbal and written communication skills.
• Ability to work independently, multitask and manage time efficiently in a fast-paced setting.
• Strong problem-solving and critical thinking skills; ability to identify issues in real time and follow through with solutions or appropriate escalation.
• Willingness to learn and adapt to new systems and processes.

What Success Looks Like

After 3 months

• You will have a strong understanding of the role.
• You begin building relationships and collaborating with peers.
• You develop effective time and priorities management.
• You receive initial feedback about your performance and are using it to improve.
• You've gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

• You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.
• You have established a strong network of internal relationships and are recognized as a key collaborator.
• You've been entrusted with greater responsibility indicating the company's confidence in your abilities.
• You see opportunities for career progression and personal development.

Pay range: $22.00 USD per hour. This is a non-exempt position.

What's in it for you

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

What Values We'll Share With You

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team at machinify_careers@machinify.com. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/.