Warranty Specialist (Residential Construction)

Find a Rewarding and Successful Career at Shea Homes®

Realizing your vision for a rich and rewarding career is important. Choosing a company that shares your vision provides an environment that allows you to reach your full potential. The Shea family of companies supports the career aspirations of our people and the opportunity to leverage the talents and skills of our workforce. We believe that you work best at jobs you enjoy and this, in turn, maximizes your ability to contribute. Our people enable our continued success and growth.

About Us :

Shea Homes is one of the largest, private homebuilders in the nation. Since its founding in 1968, Shea Homes has built more than 112,000 homes. Over the past several years, Shea Homes has been recognized as a leader in customer satisfaction with a reputation for design, quality, and customer service. When someone chooses to build with Shea, they’re embarking on a journey with an incredible team of people, just like you, who are here to help bring their dream home to life.

We're passionately committed to providing customer experiences and value each one of our homeowners like they are a member of our extended family. We strive to understand what's important to people in a home and have been consistently recognized for it—all by genuinely caring for our customers.

Creating one great customer experience after another. Designing beautifully functional homes and communities for every life stage. Maintaining the integrity of a family name for more than a century. That’s the Shea Difference.

Title : Warranty Specialist (East Valley)

Keeping customers happy is a critical part of any strategy for business growth. And central to that effort, our frontline Warranty Specialists have the essential skills to actively listen to customers when they relay issues and develop creative solutions.

Our Warranty Specialists role is to manage, direct, and accept accountability for all customer service activities and reporting functions associated with the warranty Department. This position provides a comprehensive training program including 90-day mentoring, job exchanges, and hands-on training from a customer’s perspective. Ultimately, you will be leading and managing all activities within the warranty process, thus optimizing the effectiveness of TradePartners™, ensuring compliance with Shea Homes’ customer satisfaction & quality assurance standards, and maintaining a safe work environment.

If you possess a positive attitude, have great organizational skills, are focused on continuous improvement, and have a passion for the customer, then this Warranty Specialists role will be in alignment with your goals.

Knowledge / Experience

• Homebuilding Warranty experience preferred
• High school diploma or equivalent required; BA / BS degree preferred
• Advanced computer skills in MS Office and Shea Homes operating systems
• Proficient business writing skills
• Demonstrates proficiency in check request & insurance claim processes
• Understands, adheres to and mentors’ others in regards to Shea Homes policies and procedures
• Proven problem-solving capabilities
• Demonstrates Shea Homes Vision, Purpose and Values
• Working knowledge and understanding of Shea Homes warranty program and manufacturer warranties
• Demonstrates effective leadership skills
• Knowledge of construction process

Specific Responsibilities

Key Result Area #1 – Customer Satisfaction

Key Result Area #2 - Scheduling

Key Result Area #3 - Quality Assurance

Key Result Area #4 - Safety and Site Management

Understand and champion the Shea Homes safety program

Ensure each home site is left clean after repair work has been completed

Participate in weekly safety observations

Key Result Area #5 - TradePartner Management

Key Result Area #6 - Cost Management

Qualities for Position :

Positive attitude and outlook

Active participation

Effectively handles and mediates customer situations

Successfully manages internal and external customer needs

Excellent organizational skills and ability to multi-task

Track open or incomplete service items until complete

Regularly provides solutions

Demonstrates ability to share “best practices”

Utilizes reports and measurements

Proficient written and verbal communication skills

Ability to facilitate meetings and process improvement

Shea Homes is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE / M / F / D / V