Application Systems Administrator Back Office Systems

Responsibilities

JOB SUMMARY : Responsible for application, operational, and technical support for back office applications onboard the vessels and across all brands. Provides thought leadership and day to day operational support for research and development and new technology rollouts to the ships. Expected results include implementation of system enhancements, internal / external development and support efforts, and support of the shipboard lab environment.

DUTIES & RESPONSIBILITIES :

• Provide varying levels of production support for the following applications : Fidelio, Micros, Simphony, Apass, Embarkation, Gangway Security, other Point of Sale Systems, VING, Avero, Mobile Applications, Key Cards, and RFID.
• Operate in all phases of the research, planning and implementation of technical solutions that will meet present and future systems needs of regional shoreside offices and shipside departments within the context of corporate needs and goals.
• Lead shipboard projects (upgrades, dry docks, NewBuilds, enhancements), requiring server / application builds in our lab environments and on site shipboard deployments.
• Oversee day to day operations of shipboard Lab and testing environments. Work with teams responsible for equipment and associated processes.
• Maintain a high level of expertise with back office applications in the cruise and hospitality industries.
• Seeks the most effective alternatives to present to executives in order to meet the needs of the business and the ships.
• Perform other job related functions as assigned.

QUALIFICATIONS

DEGREE TYPE : Bachelor's Degree

FIELD(S) OF STUDY : IT, Engineering or related field

EXPERIENCE :

COMPETENCIES / SKILLS :