Information Technology Service Delivery Manager (Smyrna)Prestige Staffing • Smyrna, GA, US
Information Technology Service Delivery Manager (Smyrna)
Prestige Staffing • Smyrna, GA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Ensure consistent delivery of high-quality IT support and managed services. Monitor performance against service level targets and proactively address missed SLAs. Oversee incident, problem, and escalation management processes. Drive tactical and strategic resource planning for technicians and field support. Ensure compliance with company policies, procedures, and standards. Maintain and report on departmental scorecard metrics to ensure visibility and accountability. Build and maintain strong client relationships, acting as a senior point of contact for escalations and service reviews. Support client onboarding and ensure seamless transition into service delivery. Conduct regular client meetings, gather feedback, and drive continuous improvement. Communicate service issues, changes, and resolutions to clients in a timely and professional manner. Provide leadership, coaching, and performance management for the service delivery team. Coordinate training, certification planning, and professional development. Forecast hiring needs and participate in recruitment and onboarding. Promote team building and engagement activities in collaboration with the Office Manager. Ensure the team is aligned with company vision, values, and strategic goals through EOS tools and practices. 4-year bachelors degree or equivalent professional experience. Minimum 3 years of experience managing or mentoring IT service delivery teams, preferably within an MSP environment. 5+ years of hands-on IT service delivery experience. Strong leadership and communication skills with proven ability to develop high-performing teams. Demonstrated success implementing Microsoft technologies (Solutions Consultant, Project Management, Implementation Consultant). Project Management experience preferred. Professional Certifications, such as HDI, ITIL, SDI, PMI Experience with Autotask, Datto RMM, and other key MSP platforms. Strong knowledge of IT applications, processes, software, and IT equipment. Exceptional interpersonal, communication and relationship building skills. Strong problem solving and conflict resolution skills. Ability to thrive in a fast-paced environment and meet deadlines. Excellent time management / organization skills with attention to detail and the ability to handle multiple tasks simultaneously. Experience with EOS or similar business operating systems preferred.
Position : IT Service Delivery Manager (Managed Services)
Location : Smyrna, GA
Type : Full-Time
Pay : $80,000 - $90,000 per year
The Service Delivery Manager is a key member of the Service Delivery Department Leadership team. Under the supervision of the Director of IT Operations, this role is responsible for managing a team of Systems Administrators, Systems Engineers, and Service Desk Lead(s).
The Service Delivery Manager ensures operational excellence across service delivery functions, drives continuous improvement, and fosters a high-performing team culture aligned with our core values. This position plays a critical role in maintaining high-quality client service, optimizing internal processes, and supporting strategic initiatives.
Duties and Responsibilities :
Department Leadership and Strategic Alignment
- Lead, mentor, and develop the Service Delivery team, fostering a culture of excellence, engagement, and accountability.
- Participate in departmental Level 10 meetings, contributing to issue solving, team health, and scorecard reviews.
- Collaborate with leadership in Same Page meetings to ensure alignment on priorities and communication.
- Own and drive departmental Rocks (quarterly goals), ensuring progress and completion.
- Develop and implement service delivery strategies, policies, and procedures to optimize efficiency and client satisfaction.
- Oversee workflow management, SLA compliance, ticket assignment, and resource allocation.
- Analyze service metrics and KPIs, identify trends, and recommend improvements.
Operational Excellence and Quality Assurance
Client Success and Relationship Management
Team Development & Engagement
Knowledge, Skills, and Qualification Requirements :
Understand and consistently act in accordance with the company core values.
[job_alerts.create_a_job]
Information Technology Manager • Smyrna, GA, US
[internal_linking.similar_jobs]
AlliedTravelNetwork is working with Jackson HealthPros to find a qualified MRI Tech in Smyrna, Georgia, 30080!.Jackson HealthPros is thrilled to welcome an experienced MRI Tech to our team to accur...[show_more]
Position : IT Service Delivery Manager (Managed Services).Pay : $80,000 - $90,000 per year.The Service Delivery Manager is a key member of the Service Delivery Department Leadership team.Under the su...[show_more]
Stability Healthcare is seeking an experienced MRI Tech for an exciting Travel Allied job in Smyrna, GA.Shift : 5x8 hr days Start Date : ASAP Duration : 13 weeks Pay : $2135 / Week.Stability HealthCare...[show_more]
Host Healthcare is an award-winning travel healthcare company with an immediate opening for this MRI Technologist position in Smyrna, GA.
If you are interested in this position, please contact your ...[show_more]
Delivery Driver duties and responsibilities.Delivery drivers have a variety of duties in addition to driving their routes and making their deliveries.
Other important responsibilities include : .Follo...[show_more]
TRS Healthcare is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Marietta, Georgia.Job Description & Requirements.
TRS Healthcare Job ID #1418627.Pay package is based o...[show_more]
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.
Together, over 6,500 dedicated professionals will d...[show_more]
A facility in Smyrna, GA is seeking its next amazing MRI Technologist.Read on if this sounds like your perfect fit!.Nurses and allied healthcare professionals are in high demand nationwide, and our...[show_more]
AlliedTravelCareers is working with Prime Time Healthcare to find a qualified MRI Tech in Smyrna, Georgia, 30080!.Now Hiring : Allied Healthcare MRI - Smyrna, GA.
Contact us for Pay Information.Actua...[show_more]
TEKsystems is looking for Data Center Technical Operations Facility resources that will be responsible for operations within a Data Center including risk management and mitigation corrective and pr...[show_more]
ABEL SOLUTIONS MARIETTA - MARIETTA GA.Applied Technical Services LLC (ATS or the Company) is a leading provider of critical testing inspection certification and compliance services.The Company serv...[show_more]
Cynet Health is seeking an experienced MRI Tech for an exciting Travel Allied job in Smyrna, GA.Shift : 4x10 hr days Start Date : ASAP Duration : 13 weeks Pay : $2148 / Week.
Ranked #5 Best Travel Nursi...[show_more]
LRS Healthcare - Allied is seeking an experienced MRI Tech for an exciting Travel Allied job in Douglasville, GA.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $1777 / Week.Ready to start ...[show_more]
Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the future of ...[show_more]
Do you Rock?!? Jimmy John's Gourmet Sandwiches is looking for Delivery Drivers in Kennesaw, Ga specializing in freaky fast, high volume sandwich execution and delivery.Part time positions avail...[show_more]
This position is responsible for providing support to the Branch Managers of the assigned branch(es) with particular emphasis on relationship sales.
expands the sales culture and provides leadershi...[show_more]
Jackson HealthPros is thrilled to welcome an experienced MRI Tech to our team to accurately interpret a physician’s scanning instructions, prepare and position patients for MRI procedures, and expe...[show_more]
Axis Medical Staffing is seeking an experienced MRI Tech for an exciting Travel Allied job in Smyrna, GA.Shift : 4x10 hr days Start Date : ASAP Duration : 13 weeks.
TOP RANKED TRAVEL NURSING COMPANY IN...[show_more]
Travel MRI Tech - $2,009 to $2,209 per week in Smyrna, GA
AlliedTravelNetwork • Smyrna, GA, US
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Information Technology Service Delivery Manager (Smyrna)
Prestige Staffing • Smyrna, GA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel MRI Tech - $2135 / Week
Stability Healthcare • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel MRI Tech - $1,928 to $2,081 per week in Smyrna, GA
Host Healthcare • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Delivery Driver
Speedy Wiz Transport Inc • Austell, GA, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Travel Nurse RN - Labor and Delivery
TRS Healthcare • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Driver - Delivery Representative
AmeriGas • Cartersville, GA
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Travel MRI Tech - $856 per week in Smyrna, GA
Medical Solutions • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Travel MRI Tech - $1,708 to $1,910 per week in Smyrna, GA
AlliedTravelCareers • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Data Center Technical Operations Engineer I
TEKsystems • Lithia Springs, GA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Services Delivery Manager
Ats Family • Marietta, Georgia, USA
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Travel MRI Tech - $2148 / Week
Cynet Health • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel MRI Tech - $1777 / Week
LRS Healthcare - Allied • Douglasville, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
AI Trainer -Remote Content Reviewer
Outlier • Douglasville, GA, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Delivery Driver
Peach State Subs LLC • Kennesaw, GA, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Assistant Branch Manager - Hiram / Smyrna
LGE Community Credit Union • Hiram, GA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel MRI Tech - $2,009 to $2,209 per week in Smyrna, GA
Jackson HealthPros • Smyrna, GA, US
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Travel MRI Tech
Axis Medical Staffing • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]