Care Management Support Coordinator

Care Management Support Coordinator II

Location : Remote - California

Schedule : Monday Friday 8 : 00 AM 5 : 00 PM PST (no overtime)

Pay Rate : $21-23 per hour

Duration : 3-month contract with potential to extend or convert to full-time

Position Overview

The Care Management Support Coordinator provides administrative support for care management activities serving as a key point of contact for members and providers. This role focuses on outbound member engagement scheduling and documentation to ensure seamless coordination of care and adherence to regulatory requirements.

Key Responsibilities

Conduct outbound and inbound calls to engage members in care management programs

Support members with care plan next steps scheduling and access to community and health plan resources.

Serve as the first point of contact for member or provider inquiries and resolve issues professionally.

Assist with member onboarding by sending welcome materials and educational resources.

Maintain accurate non-clinical member records in compliance with state and regulatory standards.

Identify and refer members to resources that address Social Determinants of Health (SDOH).

Perform other administrative and customer service duties as assigned.

Qualifications

Education : High school diploma or GED required.

Experience : 1 2 years in a managed care medical office or healthcare administrative setting.

Skills :

Proficiency with Microsoft Office Suite.

Strong customer service and communication abilities.

Proven experience handling a high volume of calls (60 per day).

Preferred : Experience in a call center or remote customer service environment; background in managed care or insurance.

Ideal Candidate Profile

Motivated detail-oriented and comfortable in a fast-paced metric-driven environment.

Strong problem-solving and multitasking skills.

Experience in healthcare customer service or enrollment preferred.

Backgrounds such as 911 dispatchers or Medicare / Medicaid brokerage representatives often perform well in this role.

Equal Opportunity Employer :

This employer considers all qualified applicants without regard to race color religion gender national origin age disability or other protected statuses.

Key Skills

Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding

Employment Type : Full Time

Experience : years

Vacancy : 1