Job Title: Customer Service Representative 3
Location: Nashville, TN, 37209
Duration: 12 Months
Hybrid Role
Position s Contributions to Work Group:
The main function of a customer service specialist is to manage communications with customers around their End of Lease experience and work closely with Lease Consultants to assist in managing their portfolio of customers
They will serve as an email liaison between the customer and internal company operations.
Respond accordingly to email methodology.
Participate and contribute to the strong sense of teamwork with Lease Service
Why this Role?
Development of consistent attention to detail and relationship building with teammates
Exposure to *** Financials lease products and gain familiarity with customer experience and internal process around lease machines
Typical Day or Week in the Role
Typical task breakdown:
Organize and send End of lease notification letters to customers
Manage Lease Services inbox, both incoming requests and outgoing email notifications of End of Lease options.
Work closely with Lease Consultants on any communication needs they have related to customer follow ups
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Research and document customer communications within a CRM along with Excel files
Interaction with team:
Frequent interaction with colleagues and customers.
Work environment:
Office Setting.
Candidate Requirements
Education & Experience Required:
Bachelor s Degree in Business, Marketing, Finance, Communication, HR Management or other related fields of study.
0-4 years related experience required.
Technical Skills
(Required)
Microsoft Excel (Intermediate experience Data entry).
Ability to accurately document and record customer/client information.
Microsoft Outlook and Word.
(Desired)
Salesforce
Soft Skills
(Required)
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one s time.
Ability to work within Values in Action and maintain positive relationships with teammates, coworkers, and customers
Customer Service Representative • Nashville, Tennessee, United States
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